Daisie Bancroft
Rochester,NY
Summary
Accomplished Training Store Manager at Sherwin-Williams Paints, adept in problem anticipation and resolution, and fostering communication. Spearheaded team-building initiatives, enhancing employee satisfaction and driving regional success. Demonstrated expertise in quality assurance and decision-making, significantly raising customer satisfaction and performance metrics.
Overview
12
12
years of professional experience
Work History
Training Store Manager
Sherwin-Williams Paints
07.2021 - Current
- Developed a positive work environment through effective communication and team-building activities, resulting in increased employee satisfaction.
- Managed 6 store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Evaluated employee performance through appraisals on a yearly basis.
- Collaborated with district managers on initiatives aimed at driving overall regional success through improvements in trainings and individual store performance.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
Outside Sales Representative
Sherwin-Williams Paints
06.2022 - 07.2023
- Established new accounts through cold calling and personal visits to potential customers.
- Visited customer locations to evaluate requirements, demonstrate product offerings and propose strategic solutions for diverse needs.
- Followed up with customers after completed sales to assess satisfaction and resolve concerns.
- Built strong client rapport to establish diversified network of connections.
- Established fair pricing structures and finalized contracts to complete purchase agreements.
Assistant Store Manager
Sherwin-Williams Paints
09.2018 - 06.2021
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
Resident Assistant
Suny Oswego
08.2015 - 05.2018
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
- Encouraged community atmosphere by implementing educational and social programs.
- Counseled peers on career, academic and personal concerns.
- Solved grievances and complaints by collaborating with residents.
- Facilitated floor meetings to discuss concerns, review complaints and convey information about policy changes.
Crew Lead
Arby's Restaurant
07.2012 - 03.2018
- Supervised a team of 20 crew members to meet daily sales.
- Settled crew member disputes by addressing problems quickly and providing successful mediation.
- Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
- Trained employees in time management and proper ways to complete job duties.
Education
Bachelor of Science - Applied Math Economics, Business Administration
SUNY College At Oswego
Oswego, NY05.2018
Skills
- Problem Anticipation and Resolution
- Communication
- Quality Assurance
- Focus and Follow-Through
- Goal Setting
- Decision Making
Timeline
Outside Sales Representative
Sherwin-Williams Paints
06.2022 - 07.2023
Training Store Manager
Sherwin-Williams Paints
07.2021 - Current
Assistant Store Manager
Sherwin-Williams Paints
09.2018 - 06.2021
Resident Assistant
Suny Oswego
08.2015 - 05.2018
Crew Lead
Arby's Restaurant
07.2012 - 03.2018
Bachelor of Science - Applied Math Economics, Business Administration
SUNY College At Oswego
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