Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Daisire Gonzalez Castillo

El Paso,TX

Summary

A bilingual individual with strong attention to detail, skilled in test documentation creation and data validation. Adept at utilizing Microsoft Excel for data analysis while demonstrating strong problem-solving skills in high-pressure environments. Committed to delivering excellence in every project.

Overview

6
6
years of professional experience

Work History

QA Analyst

GDIT
Remote/ El Paso, TX
06.2024 - 11.2025
  • Conducted comprehensive testing on software applications to identify defects and ensure quality standards.
  • Monitored live calls and delivered written and verbal feedback to uphold company policy compliance.
  • Professional reference: Supervisor Lysa Brooks | telephone: 703-995-8700

Disaster Recovery Specialist

Telus International
Las Vegas, NV
10.2022 - 05.2023
  • Guided disaster survivors through the FEMA benefits application process, verifying data accuracy and providing eligibility insights.
  • Professional reference: Nico Piscani | telephone: 702-734-6879

Intent Administor/ IRS Basic Helpline

Maximus
El Paso, TX
01.2021 - 03.2023
  • Listening to voice prompts and ensuring that the call was directed to the right department as per the caller’s request. Answered basic IRS questions and escalated calls as needed.
  • Professional reference: Raven Hood | telephone: 866-307-1477

Census Enumerator

Maximus
El Paso, TX
01.2020 - 01.2021
  • Conducted thorough telephone interviews to gather and maintain up-to-date census information.

Education

Associate of Science - X Ray Technologist

Edic College
Caguas PR

Skills

  • Test documentation creation
  • Data validation
  • Data analysis
  • Microsoft Word
  • Microsoft Excel
  • Power Point
  • Microsoft Teams

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

QA Analyst

GDIT
06.2024 - 11.2025

Disaster Recovery Specialist

Telus International
10.2022 - 05.2023

Intent Administor/ IRS Basic Helpline

Maximus
01.2021 - 03.2023

Census Enumerator

Maximus
01.2020 - 01.2021

Associate of Science - X Ray Technologist

Edic College