Daisja Johnson
Savannah,GA
Summary
Personable Representative with proven history of improving effectiveness of workplace communication and coordination. Computer-literate professional adapts quickly to new software and programs. Bringing strong written and verbal communication skills and proficiency in recordkeeping and organized writing. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
5
5
years of professional experience
Work History
Distribution Support Representative
Georgia Power Company
06.2022 - Current
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Facilitated collaboration within the team by organizing regular meetings, maintaining meeting minutes, and tracking project progress.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Managed expense reports for all team members, ensuring accurate documentation of spending for budgeting purposes.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Maintained up-to-date knowledge of industry best practices and office software updates to maximize efficiency in administrative tasks.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Assisted development and implementation of new administrative procedures.
- Interacted with vendors, contractors and professional services personnel to direct activities and communicate instructions.
- Volunteered to help with special projects of varying degrees of complexity.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Transcribed and organized information to assist in preparing speeches and presentations.
Direct Marketing Associate
Sparks Global Inc.
02.2020 - 07.2020
- Prioritized multiple high-urgency projects simultaneously.
- Analyzed information, identified trends and recommended solutions.
- Monitored internal and external resource progress on tactical initiatives to established timelines.
- Supported brand growth by providing sales data, market trends, account analyses, new product information and support material.
- Built creative and compelling marketing plans to drive brand awareness and achieve financial business objectives.
- Identified appropriate marketing channels and target customers for campaigns.
- Created documentation outlining research findings for use by project managers, customers and other marketing staff to make accurate decisions about future plans.
- Attracted over 20 new clients by creating and implementing innovative marketing strategies.
Customer Service Representative Trainee
Walmart
02.2019 - 12.2019
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Recommended products to customers, thoroughly explaining details.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with customers and staff.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Trained staff on operating procedures and company services.
- Cross-trained and provided back up for customer service managers.
- Resolved general issues over phone with 15-25 customers daily
Education
Bachelor of Science - Business Administration
Savannah State University
Savannah, GA05.2026
High School Diploma -
Pensacola High School
Pensacola, FL05.2019
Skills
- Confidentiality and Data Protection
- Research and Analytical Skills
- Ease with Computers and Technology
- Multitasking and Time Management
- Efficient Communication Skills
- Document and File Management
- Quality Leadership Skills
- Problem Solving Skills
- Expense Reporting
- Systems and software expertise
- Technical Troubleshooting
- Invoice Processing
- Calendar Management
Additional Information
- Extremely efficient in Customer Service, Microsoft Office, and Data Collection.
- Fast-paced Learner.
- Eager to work.
- Generally knowledgeable.
Timeline
Distribution Support Representative
Georgia Power Company
06.2022 - Current
Direct Marketing Associate
Sparks Global Inc.
02.2020 - 07.2020
Customer Service Representative Trainee
Walmart
02.2019 - 12.2019
Bachelor of Science - Business Administration
Savannah State University
High School Diploma -
Pensacola High School