Daissy Calle
Newark,NJ
Summary
A highly motivated employee with a desire to take on new challenges. Strong worth ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively, unsupervised, and quickly mastering new skills.s. An organized and motivated employee eager to apply time management and organizational skills in various environments.
Overview
4
4
years of professional experience
Work History
Radiology Team Lead
Robert Wood Johnson Hospital
Somerville, NJ
02.2023 - Current
- Oversaw the scheduling of imaging tests for patients and coordinated follow-up appointments when necessary.
- Monitored daily operations within the radiology department, making changes as needed to improve efficiency.
- Completed relevant insurance and other claim forms.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Maintained accurate records of patient data and images using the hospital's electronic medical record system.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
- Resolved customer complaints in a timely manner while maintaining high levels of customer service satisfaction.
Lead Certified Nursing Assistant
Alaris Health at Belgrove
Newark, NJ
11.2020 - 01.2022
- Reported changes in patient conditions to supervisors or physicians.
- Provided direct patient care, including bathing, dressing and feeding patients.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Coordinated with other healthcare professionals to ensure quality patient care was provided.
- Participated in educational programs related to nursing practices or patient care procedures.
- Answered call bells promptly and responded appropriately to requests from residents.
- Taught new CNAs how to complete ADLs and basic support work.
- Conducted testing of software and systems to ensure quality and reliability.
- Managed inventory and supplies to ensure materials were available when needed.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Education
Associate of Applied Science - Accounting
Essex County College
Newark, NJ05-2025
Skills
- Team management
- Patient care coordination
- Appointment scheduling
- HIPAA
- Staff training and development
- Insurance verifying
- Medical terminology
- Customer service
- Leading team meetings
- Employee evaluation
Languages
Spanish
Professional
References
References available upon request.
Timeline
Radiology Team Lead
Robert Wood Johnson Hospital
02.2023 - Current
Lead Certified Nursing Assistant
Alaris Health at Belgrove
11.2020 - 01.2022
Associate of Applied Science - Accounting
Essex County College
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