Daisy A Alcaraz
Bellflower,CA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
13
13
years of professional experience
Work History
Diagnostic Medical Sonographer Clinical Externship
Wave Imaging Technology
Garden Grove, CA
11.2024 - 06.2025
- Completed 960 hours of supervised clinical training in abdominal, OB/GYN, vascular, and small parts sonography
- Performed diagnostic ultrasound exams under direct supervision
- Worked with GE, Philips, and Siemens ultrasound systems
- Gained knowledge in patient care, positioning, image acquisition, and anatomy recognition
- Maintained HIPAA compliance and communicated effectively with patients and staff
- Improved workflow efficiency and time management in a fast-paced setting
Customer Service Representative-Call Center
DENTAL LABORATORY CONCEPTS
Hawthorne, CA
07.2017 - 09.2019
- Assist dental offices in requesting Fed-Ex Pick-ups
- Assist dental offices in requesting supplies
- Data Entry
- Provide dental offices with estimated times of arrival for their lab cases
Customer Service Representative-Call Center
ALL NIPPON AIRWAYS
Torrance, CA
03.2017 - 07.2017
- Make flight reservations
- Assist passengers with their flight reservation
- Modify flight reservations
- Provide general information on airport procedures, customs and immigration protocols, and needed documentation
Customer Service Representative-Call Center
DIAGNOSTICS LABORATORY AND RADIOLOGY
Burbank, CA
05.2016 - 12.2016
- Place orders for patients who require laboratory, x-ray, and ultrasound services
- Assisting nurses with procuring results
- Assist nurses with ordering supplies for their facilities
- Relay messages to managers
Lead Customer Service Representative
MICHEALS ARTS AND CRAFTS
Los Angeles, CA
08.2012 - 10.2015
- Cashier
- Sales Associate - Assist Customer
- Handle complaints in professional manner
- Answer phone calls during peak times
Education
Associate Of Science - Diagnostic Medical Sonography
National Polytechnic College
Lakewood, CA05.2025
High School Diploma -
Eaglecrest High School
Centennal, CO01.2011
Skills
- Bilingual: English/Spanish
- Customer Service and Support
- Detail - oriented individual
- Strong team player attitude
- Ability to multi-task efficiently
- Microsoft Office and Windows XP
- Type speed 40wpm
Education
true
Timeline
Diagnostic Medical Sonographer Clinical Externship
Wave Imaging Technology
11.2024 - 06.2025
Customer Service Representative-Call Center
DENTAL LABORATORY CONCEPTS
07.2017 - 09.2019
Customer Service Representative-Call Center
ALL NIPPON AIRWAYS
03.2017 - 07.2017
Customer Service Representative-Call Center
DIAGNOSTICS LABORATORY AND RADIOLOGY
05.2016 - 12.2016
Lead Customer Service Representative
MICHEALS ARTS AND CRAFTS
08.2012 - 10.2015
Associate Of Science - Diagnostic Medical Sonography
National Polytechnic College
High School Diploma -
Eaglecrest High School