Daisy Perez
Austin,TX
Summary
Effective Community Property Manager offering excellent skills in customer service, telephone etiquette and issue response. Works cooperatively with property ownership, vendors and residents. Thorough understanding of housing laws and resident management. Proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
7
7
years of professional experience
Work History
Community Property Manager
Ashford Communities
Austin, TX
06.2019 - Current
- Created resident referral program and events.
- Assistant for three different properties within the company
- Tax-credit knowledge
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Showed apartments to potential tenants and answered questions regarding community.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements.
- Kept accurate records of all resident and tenant correspondence.
- Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
- Detailed and promoted specifics of accommodations during tours of vacant condominiums for prospective clients.
- Inspected common areas for cleanliness and notified maintenance of overflowing trash.
- Boosted occupancy 40% by leveraging market knowledge and successful promotional strategies.
- Posted policies and rules in common areas for tenant review.
- Used strong negotiating talents to obtain reasonable fees from contractors for makeready work.
- Resolved conflicts between tenants regarding noise, encroachments and parking.
Leasing Professional
LEAN Properties
Houston , TX
01.2018 - 05.2019
- Toured property with prospective tenants and provided information in regards to its key features.
- Validated rental eligibility by using verification process.
- Marketed property to local businesses through collateral, emails and phone calls for market surveys.
- Invited prospects to fill out application upon completion of property tour.
- Escalated major issues to property manager for immediate remediation.
- Distributed and followed up on tenant renewal notices.
- Resolved conflicts between tenants regarding noise, encroachments and parking.
Shift Lead Manager
Taco Bell
Houston, TX
01.2017 - 02.2018
- Cooperated with coworkers to improve customer experience and manage storefront.
- Evaluated employee performance and coached and trained to improve weak areas.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Set overall vision and provided team leadership.
- Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.
- Completed after shift review reports to remind supervisors of completed work.
Shift Manager
Jack In The Box
Houston, TX
01.2015 - 01.2017
- Trained and mentored new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Kept employees operating productively and working on task to meet business and customer needs.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Set overall vision and provided team leadership.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Exercised composure under pressure and in escalated customer service scenarios.
- Trained back-up associates and led crew members in managing operations of storefront.
Education
High School Diploma -
J. Frank Dobie High School
Houston, TX 06.2012
Skills
- Employee performance evaluations
- Bilingual
- Realpage and Onesite experience
- Recruiting and Interviewing
- Staff Supervision
- Employee scheduling
- Staff Management
- Word Programs; Microsoft word, excel and powerpoint
- Contract Management
- Training
- Application Process Proficiency
- Tenant Issue Resolution
- Marketing and Advertising
- Google Spreadsheets
- Issue Escalation
- Leasing and Sales
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 5 - 20 staff members.
- Used real page management program to track work orders for the team and would follow up with resident to receive feed back and suggest to the resident to provide us with a google reviews.
- Maintained occupancy rate at 100% for 8 months.
- Increased occupancy rates from 79% to 99% in 4 months.
Timeline
Community Property Manager
Ashford Communities
06.2019 - Current
Leasing Professional
LEAN Properties
01.2018 - 05.2019
Shift Lead Manager
Taco Bell
01.2017 - 02.2018
Shift Manager
Jack In The Box
01.2015 - 01.2017
High School Diploma -
J. Frank Dobie High School
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