Daisy Alcaraz
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively while supervising and quickly mastering new skills. Results-driven Supervisor with experience steering and directing all aspects of operations. Skilled in orchestrating multiple projects with competing priorities, while involving process improvements, safety initiatives and quality control. Recognized and commended for collaborative techniques with upper management to achieve objectives.
Overview
7
7
years of professional experience
Work History
Regional Manager
SoHa Living / Keiki
Lahaina, HI
05.2023 - 02.2024
- Coordinated employee schedules according to shift changes and availability.
- Reviewed completed work to verify consistency, quality and conformance.
- Planned and managed resources to consistently meet production, quality and cost goals.
- Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
- Monitored team progress towards achievement of goals and objectives set forth by executive management.
- Managed regional operations including inventory control, staffing levels, logistics, customer service.
- Trained staff on product knowledge, customer service techniques, sales strategies.
- Reviewed monthly reports from individual districts regarding sales figures and other metrics.
Resident Manager
Arc Of Maui
Lahaina, HI
05.2021 - 06.2023
- Support individuals with developmental disabilities to increase independence in activities of daily living
- Teach skills while creating routines which help the clients achieve individual goals
- Payroll - Time Card approval and submission
- Hiring and training new staff members
- Ensure the house is running to all Department of Heath codes and regulations
- Secure medication requisition and adequate distribution
- Transporting individuals into the community for medical appointments, recreation and social activities
- In addiction to but not limited to other administrative duties that include; data keeping, record organization, staff training, schedule creating, activity coordination etc.
Behavioral Therapist - Contract
Maxim Healthcare Services
Glendale, CA
04.2020 - 09.2021
- Conducted consultations to gather patient information
- Assessed patients’ emotional and mental health and developed treatment plans to meet them
- Asked questions and listened to help patients explore their thoughts and feelings
- Leading patients through mental exercises and role-playing activities when beneficial
- Counseled and advised patients on issues of importance to them
- Intervened with emergency care techniques and protocols when patients are in crisis
- Provided referrals for additional care or services when required
- Maintained detailed confidential records
Bonner Leader
Notre Dame de Namur University
Belmont, CA
12.2017 - 05.2021
- Was dedicated to improving lives in the community
- While responding to the economic, social, and cultural challenges affecting the quality of life in my community
- Was a top academic performer who learned by engaging in the community
- Created programs for my fellow classmates that encouraged their involvement in civil service
- Brought education and opportunity to my community
Site Coordinator
Homework central
, CA
02.2018 - 05.2020
- Managed and directed the daily operation of the Homework Center
- Coordinated a plan for my team and lesson plans for the students which encouraged a maximized learning outcome
- Attended bi-weekly meetings to ensure all problems that can and have come up can be solved
- Worked with a variety of parents and teachers to ensure the behavior and outcome of the program is at everyone’s benefit
Admissions Assistant
The Rehabilitation Center of North Hills
North Hills, CA
11.2016 - 07.2017
- Prepared and distributed admissions materials such as brochures, pamphlets, applications.
- Advised on admissions policies and procedures to ensure compliance with regulations.
- Greeted incoming patients and families, answered questions, and provided directions to appropriate departments.
- Verified patient insurance information and obtained authorizations for services from insurance companies.
- Coordinated with physicians, nurses, and other hospital staff to ensure proper admission of patients.
- Processed admissions paperwork including consent forms, medical records requests, financial documents, and other related materials.
- Maintained accurate patient records in the hospital's electronic health record system.
Education
B.A. - Sociology, English
Notre Dame De Namur University
05.2021
Skills
- Supervising experience (5 years)
- Administrative Recordkeeping
- Developmental disabilities experience (10 years)
- Operations management
- Documentation review
- Health and Safety
- Regulatory and Legal Compliance
- Budget Planning and Administration
- Conference and Convention Planning
- Behavioral Intervention Programs
- Complaint Resolution
- Staff Leadership & Training
- Program Planning and Development
- Facilities Management and Maintenance
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Regional Manager
SoHa Living / Keiki
05.2023 - 02.2024
Resident Manager
Arc Of Maui
05.2021 - 06.2023
Behavioral Therapist - Contract
Maxim Healthcare Services
04.2020 - 09.2021
Site Coordinator
Homework central
02.2018 - 05.2020
Bonner Leader
Notre Dame de Namur University
12.2017 - 05.2021
Admissions Assistant
The Rehabilitation Center of North Hills
11.2016 - 07.2017
B.A. - Sociology, English
Notre Dame De Namur University