Daisy Alcocer

Waitress and Bartender

Fuego Latino Gastropub

Georgetown

08.2017 - 08.2025

Provided excellent customer service in a fast-paced dining environment.
Assisted guests with menu selections and dietary preferences.
Took and processed food orders accurately and efficiently.
Collaborated with kitchen staff to ensure timely meal delivery.
Maintained cleanliness and organization of dining areas and utensils.
Handled cash transactions and managed payment processing effectively.
Resolved customer complaints promptly to enhance guest satisfaction.
Developed positive relationships with regular customers through friendly conversation.
Provided excellent customer service by addressing any complaints or concerns promptly.
Took orders for food and drinks and delivered them to guests.
Greeted customers, answered questions, and recommended specials to increase profits.
Communicated with kitchen staff to stay updated on item availability and customer wait times.
Trained new staff on restaurant procedures and customer service standards.
Checked back with customers throughout meal service to ensure satisfaction.
Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
Maintained a clean work station by restocking supplies, wiping down counters.
Assisted other wait staff members in times of heavy customer traffic.
Answered questions about menu items, ingredients, and pricing.
Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
Maintained accuracy while handling payments, giving change and printing receipts for customers.
Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
Organized take-out orders efficiently according to customer requests.
Bussed tables as needed during peak hours.
Prepared checks accurately and processed payments promptly.
Replenished beverages when necessary.
Communicated daily specials to customers.
Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
Provided accurate change for cash transactions using a cash register system.
Served alcoholic beverages responsibly in accordance with state laws.
Utilized POS system to total meal costs and add taxes for final bill calculation.
Adhered to all health codes set forth by local authorities regarding food preparation and storage.
Performed basic math calculations when computing bills for customers' meals.
Participated in team meetings to discuss new menu items or changes in policy.
Enforced safety guidelines for employees and patrons of the restaurant.
Demonstrated knowledge of wine selection, pairings, vintages.
Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
Processed payments accurately using cash registers or POS systems.
Studied industry trends to inform planning of bar menu and development of new drink recipes.
Communicated with security staff to de-escalate customer conflicts and remove customers if necessary.
Neatly sliced and pitted fruit for garnishing drinks.
Cleaned up spills and broken glassware and safely disposed of sharp pieces.
Described drink flavors and taste profiles to customers to help with ordering decisions.
Arranged bottles and glasses behind bar to make attractive displays.
Managed accurate bar tabs and processed cash and credit card transactions.
Remained calm and poised during busy periods, promoting great customer service to guests.
Made friendly conversation with customers to provide enjoyable bar experience.
Effectively multitasked within fast-paced environment.
Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
Attended regular training sessions to stay updated on new products or trends.
Participated in weekly team meetings to discuss goals and objectives set by management.
Planned and coordinated special events to boost customer numbers and profits.
Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
Cleansed glasses with sanitizing solution after each use.
Collected and organized daily till totals and tips.
Kept track of bar tabs and transferred open tabs to dining area for wait staff.
Stocked ice bins and coolers as needed throughout shift.
Recommended food and drinks to patrons based on preference, pairings, and special promotions.
Provided drink suggestions to customers based on their preferences.
Assisted in setting up the bar for service shift.
Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
Checked identification cards for proof of age prior to serving alcohol beverages.
Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
Balanced daily registers and generated sales reports for management.
Maintained inventory of liquor, beer, wine, and other beverage items.
Trained new bartenders on drink preparation and upselling techniques.
Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
Poured wine, beer, and cocktails for patrons.
Prepared cocktails from bar recipes and served wine, draft and bottled beer.
Processed payments accurately and efficiently with POS system.
Ensured proper sanitation of bar area, glassware, utensils, and equipment.
Resolved customer complaints in a professional manner.
Developed good working relationships with fellow employees through effective communication.
Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Managed cash drawer at the end of each shift ensuring accuracy of funds received.
Monitored beverage quality and ensured compliance with health regulations.
Trained new staff on cocktail preparation and service standards.
Collaborated with kitchen staff to ensure seamless dining experiences for guests.
Maintained cleanliness and organization of the bar area during service hours.
Engaged with customers to create a welcoming atmosphere and foster repeat visits.
Performed opening and closing duties including restocking supplies.
Provided exceptional customer service in a fast-paced gastropub environment.
Managed bar inventory and restocked supplies as needed throughout shifts.
Garnished dishes and beverages to serve visually appealing menu items.
Brought wine selections to tables with appropriate glasses and poured for customers.
Crafted signature cocktails using fresh ingredients and traditional techniques.
Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
Took reservations and to-go orders to streamline process for both customer and restaurant.
Prepared checks, itemizing total meal costs and taxes.
Filled condiments and napkin containers during slack periods.
Stocked service areas with supplies during slow periods.
Set up tables in between patrons to reduce wait times.
Trained new employees to perform duties.
Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.

Summary

Overview

Work History

Waitress and Bartender

Education

High School Diploma -

Skills

Certification

Affiliations

Accomplishments

Timeline

Waitress and Bartender

High School Diploma -

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