Daisy A Aldana

Mom and Baby Department

Casa Norma Linda, Los Fresnos, Texas.

Youth Care Worker, May 27, 2023 – March 14, 2025.

• Monitor clients’ activities throughout the day.
• Supervise, monitor, and care for up to 16 clients, ages 10-17.
• Monitor and maintain cleanliness, sanitation, and organization of the assigned station and service area.
• Provide support and care to clients, often those facing challenges, by fostering positive relationships, and promoting well-being.
• Helping clients develop skills, and manage their future direction.
• Remained alert to the problems or health issues of clients, and competently responded.
• Implemented strategies for managing behaviors in clients.
• Fostered a safe, comfortable environment for clients, and organized living spaces.
• Accompanied clients to scheduled medical appointments.
• Conducted educational activities for clients in schools.

▪ Assisted with special events and programs.

• Enforced rules and managed behavior through developmentally appropriate discipline.
• Led clients in creative and educational activities while maintaining a safe and orderly group.
• Observed play activities to identify negative behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
• Assisted clients with special needs by effectively implementing accommodations for their well-being in various tasks.
• Improved emotional well-being of clients through providing consistent support and empathy in various situations.
• Promoted good behavior with positive reinforcement methods.

▪ Introduced clients to educational games and activities to boost learning.

• Applied positive behavior management techniques to enhance social interactions and emotional development.
• Encouraged clients to develop healthy social and emotional skills.

▪ Worked with clients to develop good cognitive, physical, and language skills.

• Read stories, sang songs, and facilitated creative play with younger clients ages 5 years to 9 years of age.
• Dispensed snacks and meals to clients according to allergy guidelines.
• Logged information regarding naps, feedings, and any medications administered, and behavioral changes.
• Got clients ready for the day, and ready for bed.
• Monitored clients during the night for any problems while resting.
• Provided excellent service and attention to customers when face-to-face.
• Provided support and guidance to colleagues to maintain a collaborative work environment.
• Recognized by management for exceptional problem-solving skills, active listening, child health safety, and dedication to client care.
• Facilitated group activities that promote socialization skills among youth in care.
• Conducted walk-throughs or rounds in a quarantine environment wearing a full PPE uniform.

➢ Assisted mother clients in supervision of her child ages 0 months to 4 yrs of age by o Bathing client o Feeding client o Dressing client o Grooming client o Entertain clients with educational activities such as sing-along songs and play games.

o Accompanied clients to scheduled/medical visits to physician’s office.

o Change clients’ diapers.

➢ Assisted client in special events and educational activities.

➢ Monitor clients’ activities throughout the day.

➢ Logged information regarding naps, feedings and any diaper change or bathroom activity.

• Receive and quality-check products.
• Packing and stowing items in the warehouse.
• Recognized by management for providing exceptional customer service.
• Worked with cross-functional teams to achieve goals.
• Cross-branched training (Lululemon, Patagonia, REI packs, and gear).
• Stored inventory in designated locations within the warehouse facility based on size, type.
• Labeled, sorted, and organized packages for efficient delivery.
• Packed products into designated boxes, taking care to protect items from damage or shifting during transport.
• Maintained cleanliness of warehouse areas by sweeping, dusting, and mopping floors.
• Fulfilled orders quickly to accomplish challenging daily objectives.
• Organized goods in an orderly fashion on shelves or racks within the warehouse facility.
• Reviewed packing slips and other documentation to properly box requested items for shipment.
• Stocked shelves, racks, and bins with new or transferred merchandise.
• Reported any damaged items immediately to supervisors so they could be replaced quickly.
• Limited damage to products and orders by using care when choosing items.
• Trained in photographing and styling apparel.
• Set up, mounted or installed photographic equipment and cameras.
• Edited raw images using Photoshop software to enhance quality of the photos.
• Managed photography studio equipment, scheduling maintenance and upgrades as needed.
• Transferred photographs to computers for editing, archiving and electronic transmission.
• Deliver quality products within deadlines established by clientele.
• Enhanced, retouched and resized photographs and negatives using airbrushing and other techniques.
• Performed maintenance tasks to keep equipment working properly.

• Packing and stowing items to customer demands.
• Receiving Products as a Produce Associate.
• Packing produce by Amazon Fresh standards.
• Receive and quality-check produce items per Amazon Fresh standards.
• Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
• Inspected merchandise prior to stocking shelves for quality assurance purposes.
• Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
• Placed special orders or called other stores to find desired items.
• Monitored order selection processes for produce and frozen foods.
• Adhered to company safety standards while handling merchandise.
• Organized store by returning merchandise to proper areas and restocked displays.
• Stocked shelves with merchandise to ensure availability of products for customers.
• Attended weekly team meetings to stay updated on changes in store policies and procedures.
• Watched for and recognized security risks and thefts to prevent or handle situations.

• Load and unload parcels and packages on and off planes or trucks under instructions received from the supervisors.
• Ensure that all tasks assigned are accomplished within a certain time period.
• Ensure that orders, procedures, and policies are carried out in regard to proper stacking and handling of the packages and boxes to keep their contents unharmed and intact.
• Keep accurate records on the jobs that are completed, and report any cargo discrepancies to the managers or superiors.
• Maintained a clean work environment by removing debris from the loading dock area.
• Worked flexible hours, including weekends and holidays, to meet business needs.
• Performed preventive maintenance on material handling equipment to ensure operational efficiency.
• Maintained clean and organized work area, adhering to safety standards.
• Assisted in training new employees on package handling processes.
• Collaborated with team members on tasks such as sorting mail into designated bins.
• Complied with federal, state, and company regulations regarding package handling.
• Coordinated cargo unloading with other workers to achieve efficient and safe transportation.
• Followed organizational procedures to stack and store cargo in transit sheds, ship holds and warehouses.
• Protected items by wrapping in cling film, padded moving blankets and tape.
• Utilized handheld devices to track and update package status in real-time.
• Used scanners to track parcel information, condition or receipt.
• Collaborated with team members to improve workflow and increase productivity.
• Managed time efficiently to meet or exceed productivity targets.
• Loaded and unloaded shipments from trucks, and picked up and moved heavy packages and items.
• Reported any lost or damaged items to supervisors immediately upon discovery.
• Communicated effectively with supervisors regarding any logistical issues.
• Scanned and sorted packages according to destinations and service type using handheld scanner.
• Labeled parcels accurately according to company guidelines.
• Adapted to various environmental conditions in warehouse and outdoor settings.
• Examined and inspected containers, materials, and products to meet packing specifications.
• Disposed of debris and hazardous materials properly to avoid contamination.
• Applied barcodes to cargo and used digital scanners to track and locate materials during transportation.
• Packed, sealed, and labeled shipments adhering to company standards and protocols.
• Assisted in loading delivery trucks with prepared packages.
• Placed bins, carts and containers in convenient locations to assist with loading efficiency.

• Provide customer service to clients who want to apply for health insurance (Affordable Care Act)
• Submit escalations
• Cancel insurance as per client request
• Start applications as per client request
• Provided exceptional customer service to ensure customer satisfaction.
• Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
• Excelled in exceeding daily credit card application goals.
• Presented existing and prospective customers with valuable service or product information to aid in decision-making.
• Contacted customers about potential service upgrades, new services and account changes.
• Developed strong customer relationships to encourage repeat business.
• Identified opportunities for upselling additional products or services based on customer needs.
• Used approved scripts to de-escalate angry customers during telephone interactions.
• Resolved complex problems by working with other departments to provide solutions that meet customer needs.
• Monitored customer satisfaction levels through surveys and feedback forms.
• Gathered customer feedback through surveys and used the data to improve customer service.
• Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
• Answered customer inquiries via phone, email, and chat.

• Identified signs of emotional or developmental problems in children to alert parents or guardians.
• Establishing trust through consistent communication with both parents and kids.
• Enforced rules to teach good manners and maintain safe environment.
• Observed and monitored children's play activities.
• Monitoring sleep schedules and adjusting accordingly if needed.
• Read stories and played alphabet games to promote early literacy.
• Instructed children in eating, resting and restroom habits.
• Developing creative ways to encourage learning through everyday experiences.
• Established and maintained safe, supportive and welcoming environments for children of all backgrounds.
• Used organization and time management skills to multitask and keep children on set schedules.
• Cared for children of various ages and assisted with feeding, dressing and daily activities.
• Taught children how to complete basic crafts such as paintings, drawings and decorations.
• Minimized TV and mobile device time by engaging children with games and physical books.
• Provided nurturing and appropriate environment for children of various ages.
• Administering medication when needed according to parent instructions.
• Using problem-solving skills to anticipate potential issues before they arise.

• As EKG Tech, continuously monitored patients' blood pressure and heart rate during all test procedures as well as patient comfort and safety
• Communicate medical concepts to patients using layman's terms to facilitate understanding
• Recorded the patient's condition, progress and problems, and discussed observation with the case manager and nurse
• Recorded patient conditions and vital signs before and after medical operations.
• Ensured that all medical equipment was properly maintained and sterilized.
• Communicated with patients to determine feelings, need for assistance or social and emotional support.
• Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
• Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
• Performed EKGs, phlebotomy, and other laboratory tests as directed by physician or RN.
• Educated patients on basic health-related topics such as nutrition, hygiene habits.
• Provided direct patient care and assistance to healthcare team members.
• Collected specimens such as urine samples for testing purposes according to established protocols.
• Turned and repositioned bedridden patients to prevent bedsores.
• Maintained inventory levels of stock items, supplies and equipment to foster smooth and cost-effective unit operations.

• Performed phlebotomy, glucose meter test readings, and electrocardiograms for patient testing
• Implemented control methods for infections of patients
• Managed various patient specimens for testing and record keeping
• Recorded patient conditions and vital signs before and after medical operations.
• Ensured that all medical equipment was properly maintained and sterilized.
• Communicated with patients to determine feelings, need for assistance or social and emotional support.
• Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
• Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
• Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
• Planned and served meals and snacks to patients according to prescribed diets.
• Performed EKGs, phlebotomy, and other laboratory tests as directed by physician or RN.
• Educated patients on basic health-related topics such as nutrition, hygiene habits.
• Delivered outstanding patient care based on physical, psychological, educational and related criteria.
• Prepared patient chart for admission and compiled appropriate paperwork.
• Assisted patients with activities of daily living, including bathing, dressing and grooming.
• Assisted with patient transfers from bed to wheelchair or stretcher as needed.
• Kept instruments and equipment clean and sanitized.