Daisy Anguiano
Anchorage,AK
Summary
Dynamic leader in patient care coordination and administration with a strong track record at Providence St. Joseph, specializing in HIPAA compliance and insurance verification. Bilingual in Spanish, with expertise in patient registration and document management that enhances the overall patient experience. Proven ability to consistently maintain Press Ganey scores above 78.5%, reflecting a steadfast commitment to efficiency and high-quality service delivery. Proficient in training staff and optimizing operational workflows to drive organizational success.
Overview
8
8
years of professional experience
Work History
Patient Service Specialist
Providence Alaska Medical Center
02.2025 - Current
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Engaged with patients to provide critical information.
- Resolved customer complaints using established follow-up procedures.
- Facilitated communication between patients and various departments and staff.
- Verified patient insurance eligibility and entered patient information into system.
- Delivered support to medical staff in completion of patient paperwork.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Organized patient records and database to facilitate information storage and retrieval.
Lead Medical Office Representative
Providence St Josph
01.2023 - 02.2025
- Used computer programs and registration systems to schedule patients such as Epic,One Source, AllScripts, IDX.
- Referred and screened patients to make best use of resources, triage staff, and serve community members.
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Train New Staff for Medical Receptionist with Epic,One Source and multiple programs
- Responsible for the supervision of patient management, including the flow of patients through the front office in an efficient and professional manner
- Maintain Press Ganey scores over 78.5 since January 2024
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
ER Admitting
CHOC
10.2022 - 01.2023
- Utilized audits and controls to accurately manage cash.
- Exceeded department-specific productivity standards, collection targets, quality audit scores for accuracy productivity and collection standards for registrations and insurance verifications.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Registered and verified patient records before triage with most up-to-date information.
- Obtained payments from patients and scanned identification and insurance cards.
Medical Receptionist Urgent Care
Providence St Joseph
12.2017 - 01.2023
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Transcribed phone messages and relayed to appropriate personnel.
- Kept waiting room neat and organized by removing trash, and cleaning glass.
- Maintained current and accurate medical records for patients.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
Education
Ultrasound Technologist Certificate -
North West College
07.2020
High School Diploma -
Service High School
Anchorage, AK05-2013
Skills
- Patient Registration
- Insurance Verification
- Document Management
- HIPAA Compliance
- Medical Terminology
- Spanish Language - Fluent in Reading, writing
- Medical Terminology - Fluent
- Records Maintenance
Timeline
Patient Service Specialist
Providence Alaska Medical Center
02.2025 - Current
Lead Medical Office Representative
Providence St Josph
01.2023 - 02.2025
ER Admitting
CHOC
10.2022 - 01.2023
Medical Receptionist Urgent Care
Providence St Joseph
12.2017 - 01.2023
Ultrasound Technologist Certificate -
North West College
High School Diploma -
Service High School
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