Daisy Armendariz
498 Sandia Ave, Los Lunas ,NM
Summary
Dedicated customer service and operations professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
13
13
years of professional experience
Work History
Operations Coordinator
Solar Works Energy
11.2022 - 12.2023
- Performed statistical analyses to gather data for operational and forecast team needs.
- Requested meter set inspections through various jurisdictions. Made changes if needed when not up to code. Submitted interconnection applications to various electrical companies, made adjustments and modifications as required. Permit submissions conducted on a daily basis. Worked closely with Area Solar Engineer and Administrators as function of duties. Communicated daily with general contractors, electricians, electrical inspectors and electrical companies throughout NM state to assure work completion.
- Implemented troubleshooting, root cause analysis and issue resolution.
- Provided direction and guidance to internal teams in order to achieve targets.
- Conducted building and solar inspections by coordinating with local inspectors.
- Reviewed site and electrical plans according to site specifications applicable to codes and standards.
- Order bill materials for solar roof and ground mount installations. Make payments to cover fees.
- Printed one line diagrams for inspections ready. Followed up with updates on project, made changes to plans according to jurisdictions.
- Follow designated chain of command for resolution of issues. Attend meetings and in service educations programs, as required. Meet expected deadlines.
- Approved, or as required submitted for approval, documents and procedures that will be used on sites.
Customer Service Representative
Solar Works Energy
11.2020 - 01.2023
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled customer inquiries and suggestions courteously and professionally.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Trained new personnel regarding company operations, policies and services.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Customer Service Cashier
Tillery Buick GMC
02.2019 - 11.2020
- Resolved customer complaints and maintained clean and tidy checkout area.
- Redeemed coupons to discount purchases.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Utilized various software applications to process customer orders.
- Used POS system to enter orders, process payments and issue receipts.
- Identified and resolved discrepancies and errors in customer accounts.
- Learned duties for various positions and provided backup at key times.
- Processed refunds and exchanges in accordance with company policy.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Legal Guardian
Ayudando Guardians
03.2011 - 12.2017
- Intervened in crisis situations to obtain support for clients and reduce escalation or recurrence risks.
- Coordinated with different service providers to meet clients' individual needs.
- Assisted clients with obtaining housing, employment and support resources.
- Maintained internal database of service workers, participants, activities and other relevant details.
- Managed all financial and medical needs of all clients by attending court cases, doctor visits and housing visits. Arranged team meetings with various case workers.
- Applied for medical and financial assistance for caseload. Managed all banking matters as well as medical decisions.
- Handled cash allowances and weekly allowances. Reconciled accounts on a monthly basis.
- Coordinated and assigned all incoming clients requiring SSI, Social Security and Veterans funds as assigned by the courts.
Education
High School Diploma -
New Mexico State University
Las Cruces, NM05.2004
Skills
- Project Management
- Foreign language
- Project Scheduling
- Personnel Resource Allocation
Timeline
Operations Coordinator
Solar Works Energy
11.2022 - 12.2023
Customer Service Representative
Solar Works Energy
11.2020 - 01.2023
Customer Service Cashier
Tillery Buick GMC
02.2019 - 11.2020
Legal Guardian
Ayudando Guardians
03.2011 - 12.2017
High School Diploma -
New Mexico State University
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