Daisy Avilez
Tampa,FL
Summary
I am a 22 year old thriving for a bright future, I attend college to soon become a doctor. I am very fast with my work and a great learner. I am a strong believer in Christ and I love sports.
Overview
4
4
years of professional experience
Work History
Medical Receptionist
BayCare Medical Group
01.2022 - 01.2023
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Increased efficiency in prescription refill requests by coordinating with pharmacies and obtaining necessary provider approvals promptly.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Ensured optimal use of clinic resources by tracking inventory levels and submitting supply orders when needed.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Prepared and processed patient referrals and transfer requests.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Printed prescription requests and queries in compliance with practice protocol.
- Completed patient referrals to other medical specialists.
Sales Representative Team Leader
Altar'd State
08.2021 - 01.2022
- Negotiated favorable contracts with vendors to secure competitive pricing for products while maintaining profitability.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Organized monthly sales meetings to review progress, set goals, and discuss areas for improvement among the team members.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Informed customers of promotions to increase sales productivity and volume.
- Trained new employees on customer service, money handling and organizing strategies.
Server
Meat Market
01.2020 - 08.2021
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Served food and beverages promptly with focused attention to customer needs.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Cultivated warm relationships with regular customers.
- Inspected dishes and utensils for cleanliness.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Bussed and reset tables to keep dining room and work areas clean.
Host
Rocco’s Tacos & Tequila Bar
06.2019 - 01.2020
- Took initial drink orders and relayed information to wait or bar staff.
- Seated patrons based on guest preferences and seating availability.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Supported restaurant marketing efforts by promoting upcoming events or specials to guests as appropriate.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Completed daily side work and opening and closing duties without fail.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Education
Associate of Arts - Biological And Physical Sciences
St. Petersburg College
Clearwater, FL12.2023
Skills
- Telephone Etiquette
- Administrative Support
- Staff Leadership
- Collaboration and Teamwork
- Mail Management
- Problem-Solving
- Critical Thinking
- Account Management
- Microsoft Office
- Office Administration
- Front Desk Operations
- Invoice Preparation
- Calendar and Appointment Management
- Paperwork coordination
- Strong Work Ethic
- Project Organization
- Relationship Building
- Document Editing
- Meeting Coordination
- Employee Training
- Multitasking
- Public Speaking
- Attention to Detail
- Excellent Communication
- Verbal Communication
- Task Prioritization
- Organizational Skills
Languages
Spanish
Native or Bilingual
Timeline
Medical Receptionist
BayCare Medical Group
01.2022 - 01.2023
Sales Representative Team Leader
Altar'd State
08.2021 - 01.2022
Server
Meat Market
01.2020 - 08.2021
Host
Rocco’s Tacos & Tequila Bar
06.2019 - 01.2020
Associate of Arts - Biological And Physical Sciences
St. Petersburg College