Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Daisy Bernal

Fremont,CA

Summary

Dynamic and detail-oriented professional with experience at FedEx Ground, excelling in package handling and sorting techniques. Proven ability to enhance efficiency and accuracy, consistently meeting productivity goals. Strong commitment to safety procedures and teamwork, contributing to a positive work environment while ensuring timely deliveries and high customer satisfaction.

Personable and reliable individual with strong work ethic and positive attitude. Possesses ability to quickly learn and understand package sorting processes, along with keen eye for detail and accuracy. Committed to ensuring efficient and timely handling of packages, contributing to overall operational success.

Overview

11
11
years of professional experience

Work History

Package Sorter

Fedex Ground
03.2024 - 10.2024
  • Supported shipping department by preparing sorted packages for transportation, reinforcing company's reputation for punctuality.
  • Collaborated with team members to sort large volumes of packages quickly and accurately.
  • Ensured timely delivery of packages by prioritizing urgent shipments and adhering to strict deadlines.
  • Displayed strong attention to detail in sorting packages according to specific guidelines, ensuring correct deliveries every time.
  • Adhered to safety protocols while working in a fast-paced environment, reducing the potential for accidents on the job.
  • Maintained a clean and organized workspace, which facilitated smoother package sorting operations.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Received positive feedback from supervisors for consistently meeting or exceeding productivity goals.

Quality Control Inspector

Nordstroms Department Store
04.2023 - 11.2023
  • Communicated with production team members about quality issues.
  • Inspected quality of products, taking note of functionality, appearance and other specifications.
  • Inspected incoming and outgoing materials for accuracy and quality.
  • Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.

Package Scanner

Amazon
01.2022 - 05.2022
  • Increased package scanning efficiency by utilizing advanced scanning equipment and software.
  • Served as a reliable team member, consistently arriving to work on time, prepared, and ready to contribute to daily operations and overall team success.
  • Adhered to strict quality control standards while performing daily tasks, resulting in fewer errors and increased customer satisfaction.
  • Managed time effectively, balancing multiple tasks and maintaining high levels of productivity during periods of both low and high shipment volume.
  • Reduced package misrouting incidents by maintaining thorough knowledge of shipping codes and procedures.
  • Conducted routine maintenance checks on scanning equipment to ensure optimal functionality and prevent potential malfunctions.
  • Contributed to a positive work environment by fostering teamwork and collaboration among fellow package scanners.

Customer Service Representative

signh real estate
01.2014 - 08.2017
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

High School Diploma -

Newark Memorial High School
Newark, CA
06-2003

Skills

  • Package handling
  • Safety procedures
  • Sorting techniques
  • Speed and accuracy

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Package Sorter

Fedex Ground
03.2024 - 10.2024

Quality Control Inspector

Nordstroms Department Store
04.2023 - 11.2023

Package Scanner

Amazon
01.2022 - 05.2022

Customer Service Representative

signh real estate
01.2014 - 08.2017

High School Diploma -

Newark Memorial High School

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Daisy Bernal