Daisy Bonilla
Concord,CA
Summary
Organized and solutions-driven Operations Coordinator & Member Administration professional with experience in managing customer accounts, coordinating daily operations, and supporting organizational efficiency. Skilled in membership processing, data management, scheduling, event coordination, and providing high-level customer support. I bring a blend of administrative precision, relationship-building, and team coordination developed through years in operations, coaching leadership, and program management.
Overview
9
9
years of professional experience
Work History
Girls U8 Academy Director
Walnut Creek Surf Soccer Club
04.2024 - Current
- Oversee the Girls Academy program, ensuring a structured and competitive development pathway.
- Design and implement training curriculums to enhance technical skills and tactical awareness
- Manage player development plans, tracking progress and providing mentorship
Operations Assistant
Walnut Creek Surf Soccer Club
03.2023 - Current
- Support daily club operations, ensuring smooth coordination between coaches, players, and administrative staff.
- Handle member registration processes and serve as a primary contact for customer inquiries, ensuring excellent service.
- Data management across sanctioning bodies including GotSport, US Club Soccer, Cal North, and USYS to ensure accuracy, compliance, and up to date certifications.
- Collaborate with leadership to refine operational strategies for growth and improvement.
Head Coach, Girls Soccer
Walnut Creek Surf Soccer Club
03.2023 - Current
- Design and implement detailed training plans to elevate player performance in technical, tactical, and strategic areas.
- Foster a high-energy, disciplined environment to promote teamwork, leadership, and sportsmanship.
- Develop individual player assessments and training regimens to help athletes achieve personal and team goals.
Member Services
COPA Soccer Training Center
07.2022 - 02.2023
- Served as the primary point of contact for members, ensuring exceptional customer service and engagement.
- Managed inquiries, payments, and scheduling to streamline daily operations and ensure smooth member interactions.
- Maintained accurate member records across multiple platforms, ensuring seamless coordination of registrations, eligibility, and required certifications.
- Assisted in improving retention rates by effectively addressing customer needs and ensuring satisfaction.
Parties & Events Manager
COPA Soccer Training Center
01.2022 - 02.2023
- Planned and executed events and parties, ensuring a technology-driven and seamless experience for attendees.
- Mentored staff to ensure consistency in delivering top-notch service and event experiences.
- Managed logistics, inventory, and scheduling to ensure smooth event execution.
Lead Coach
COPA Soccer Training Center
09.2021 - 02.2023
- Developed and led structured training sessions aimed at improving players' tactical, technical, and mental aspects of the game.
- Established performance benchmarks and tracked progress to guide individual and team development.
- Cultivated a high-energy, disciplined environment focused on skill growth and sportsmanship.
Private Nanny
Walnut Creek Nanny
08.2020 - 01.2022
- Provided nurturing, attentive care for children ages 6-8 (including twins) in two households.
- Supported daily routines such as school drop-offs/pickups, meal preparation, homework help, and structured playtime.
- Created engaging indoor and outdoor activities that promoted creativity, social skills, and independence.
- Supervised outings, appointments, and extracurricular activities, ensuring children's safety and punctuality.
- Communicated regularly with parents regarding daily progress, milestones, and wellbeing.
Assistant Coach, Women's Soccer
Diablo Valley College
08.2019 - 08.2021
- Co-led training sessions and contributed to game-day strategy and tactical planning.
- Assisted in recruiting and evaluating new players to enhance the team’s roster.
- Managed logistics for equipment, facilities, and travel to ensure a smooth and organized program.
Head Coach, Girls Soccer
Diablo Futbol Club
05.2017 - 04.2019
- Developed and implemented training regimens aimed at improving physical and technical aspects of play.
- Created a disciplined yet supportive team environment, helping players grow both individually and as a unit.
- Worked closely with players to build confidence and improve their skills, focusing on individual player needs.
Assistant Girls JV Soccer Coach
College Park High School
10.2017 - 02.2019
- Assisted in evaluating player strengths and assigning appropriate positions to maximize team potential.
- Developed and implemented training programs that enhanced strength, agility, and overall athletic performance.
- Collaborated with parents and boosters to manage team logistics, including travel and equipment.
Education
Bachelor of Arts - Psychology
University of California, Merced
01.2017
Skills
- Operations Management & Logistics
- Member Administration & Registration
- Customer Service & Inquiry Resolution
- CRM & Data Management
- Communication & Collaboration
- Prioritization & Workflow Coordination
- Problem-Solving & Adaptability
- Leadership & Team Support
- Positive & Service-Oriented Mindset
References
- Steven Chappell - Club General Manager & Executive Director, Walnut Creek Surf Soccer Club
Phone: 925-588-9758 | Email: steven.chappell@wcsc.org
- Mira Cairns - Senior Director of Operations and Registrar, Walnut Creek Surf Soccer Club
Phone: 925-588-1253 | Email: mira@wcsc.org
- Chelsea Stewart - COPA General Manager, COPA Soccer Training Center
Phone: 801-822-3656 | Email: chelsea@copastc.com
- Charles Campbell - Managing Director, COPA Soccer Training Center
Phone: 847-477-1474 | Email: charliec@copastc.com
- Cailin Mullins - Women’s Head Coach, Diablo Valley College
Phone: 510-378-5914 | Email: cmullins@dvc.edu
Timeline
Girls U8 Academy Director
Walnut Creek Surf Soccer Club
04.2024 - Current
Operations Assistant
Walnut Creek Surf Soccer Club
03.2023 - Current
Head Coach, Girls Soccer
Walnut Creek Surf Soccer Club
03.2023 - Current
Member Services
COPA Soccer Training Center
07.2022 - 02.2023
Parties & Events Manager
COPA Soccer Training Center
01.2022 - 02.2023
Lead Coach
COPA Soccer Training Center
09.2021 - 02.2023
Private Nanny
Walnut Creek Nanny
08.2020 - 01.2022
Assistant Coach, Women's Soccer
Diablo Valley College
08.2019 - 08.2021
Assistant Girls JV Soccer Coach
College Park High School
10.2017 - 02.2019
Head Coach, Girls Soccer
Diablo Futbol Club
05.2017 - 04.2019
Bachelor of Arts - Psychology
University of California, Merced