Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

DAISY CABRERA

Oklahoma City,United States

Summary

Knowledgeable and dedicated customer service professional with extensive experience in sales management industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.

Overview

9
9
years of professional experience

Work History

Inbound Problem Solver

Amazon
09.2019 - Current
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Trained staff on operating procedures and company services.
  • Optimized customer support by establishing collaborative service environment.
  • Responded proactively and positively to rapid change.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Entered client's orders into the computer database system.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Facilitated customer orders and completed accurate to meet aggressive deadlines.
  • Investigated and resolved accounting, service and delivery concerns.

Clerk Cashier

Ross Dress For Less
05.2016 - 09.2019
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers by answering questions and fulfilling requests.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Reviewed weekly sales ads and monitored price changes.
  • Completed inventory counts and ordered merchandise.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Conducted inventory counts by adding each item in stock and documenting in the database.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Maintained accurate system inventory by correctly inputting data changes.

Call Center Representative

Bima
08.2014 - 10.2015
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Educated customers on company systems, form completion and access to services.
  • Engaged in continuous learning and development opportunities to promote continued performance improvement.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
  • Recommended products to customers, thoroughly explaining details.
  • Promoted available products and services to customers during service, account management and order calls.

Education

Medical Billing

AAPC - Advancing The Business of Healthcare
Oklahoma City, OK
05.2023

High School Diploma -

San Patricio High School
Asuncion, Paraguay.
12.2010

Skills

  • Staff education and training
  • Report preparation
  • Retail store support
  • Money handling abilities
  • Warehousing functions
  • Stock management
  • Stocking and replenishing
  • Shipping procedures understanding
  • Receiving support
  • Retail materials management
  • Recordkeeping strengths
  • Data Analysis
  • System Updates
  • Healthcare Terminology
  • Legal Standards
  • Medicare and Medicaid Processes
  • HIPAA Compliance
  • Electronic Health Record Software
  • CMS-1500 Billing Forms
  • Medical Billing

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Inbound Problem Solver

Amazon
09.2019 - Current

Clerk Cashier

Ross Dress For Less
05.2016 - 09.2019

Call Center Representative

Bima
08.2014 - 10.2015

Medical Billing

AAPC - Advancing The Business of Healthcare

High School Diploma -

San Patricio High School

Similar Profiles

CREATE PROFILE