DAISY CAPPAS RIVERA
Baldwin Park,CA
Summary
Honest Cashier skilled at managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Consistently accurate in drawer reconciliation. Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success. Hardworking team member skilled at counting money, processing payments and building relationships. Precisely handles funds to maximize accounting accuracy and meet strict compliance standards. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
6
6
years of professional experience
Work History
CASHIER
Dollar Tree Stores
Baldwin Park, CA
06.2022 - 01.2023
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Balanced daily transactions on a computerized point-of-sale system.
- Conducted price checks for special orders or discounts as requested by customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Ensured compliance with all safety regulations within the store environment.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
- Identified discrepancies between actual count and register balance; made corrections accordingly.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
- Followed company security procedures for handling large sums of money.
- Performed other duties as assigned by management.
Learning Ambassador
Amazon
Baldwin Park, CA
04.2021 - 02.2022
- New hires
- Conducted safety training for employees and visitors to ensure compliance with safety regulations.
- Assessed workplace conditions for potential hazards, such as chemical exposure and poor ergonomics.
- Developed emergency response plans to address possible health and safety incidents.
- Monitored employee activities to ensure adherence to established safety protocols.
- Provided guidance on safe work practices, such as proper lifting techniques, use of personal protective equipment.
- Ensured that hazardous materials were properly labeled, stored, and disposed of according to applicable laws and regulations.
- Collaborated with other departments within the organization on various initiatives related to health and safety.
- Participated in emergency drills designed to prepare staff for potential disasters or emergencies.
- Implemented strategies for reducing workplace injuries through effective communication with supervisors and workers.
- Identified areas where additional resources are needed in order to promote a safer working environment.
- Developed and implemented new hire training plans for employees.
- Conducted orientations for new hires, introducing them to company policies and procedures.
- Demonstrated the use of computer systems, software applications, and other technology tools used by new hires.
- Created onboarding materials such as handbooks and manuals for new hires.
- Provided guidance on job-related issues to new hires during their first weeks with the organization.
- Conducted follow-up sessions to ensure that new hires were properly assimilating into the workplace environment.
- Mentored and coached newly hired employees in their roles and responsibilities.
- Assessed the performance of each new hire throughout their onboarding process, providing feedback when necessary.
- Conducted hazardous material inspections in compliance with applicable regulations.
- Ensured that hazardous materials were properly labeled and stored according to the safety requirements.
- Provided training on proper handling of hazardous materials to employees and contractors.
- Developed protocols for safe disposal of hazardous waste products.
- Monitored the use of protective clothing during transport and storage operations involving hazardous materials.
Warehouse Shipper
Hanson Distributing
Azusa, CA
02.2017 - 11.2020
- Packed and shipped orders accurately and efficiently.
- Maintained cleanliness of warehouse environment.
- Ensured quality control standards were met for all outgoing packages.
- Followed safety protocols when operating machinery or equipment.
- Completed necessary paperwork related to shipping activities.
- Labeled containers correctly according to destination requirements.
- Participated in regular stock checks for accurate inventory management.
- Provided support to production teams as needed.
- Utilized RF scanners to track items throughout the warehouse.
- Developed strategies for improving efficiency of shipping processes.
- Tracked parcel movement using hand-held scanners and daily production sheets to keep records accurate.
Education
GED -
Sierra Vista Adult School
Baldwin Park, CA05.2008
Skills
- POS Systems
- Cash Register Operation
- Product Recommendations
- Returns Processing
- Customer Service
- Payment Processing
- Cash Handling
- Payment Collection
- Drawer Balancing
- Customer Assistance
- Customer Service Excellence
- Fast learner
- Bilingual
- Multitask
Timeline
CASHIER
Dollar Tree Stores
06.2022 - 01.2023
Learning Ambassador
Amazon
04.2021 - 02.2022
Warehouse Shipper
Hanson Distributing
02.2017 - 11.2020
GED -
Sierra Vista Adult School