Daisy Castro
West Orange,NJ
Summary
To obtain a challenging position using abilities developed through education and experience with the opportunity for professional growth. I have the ability to manage multiple tasks in a busy environment. I am able to work independently and as part of a team. I am a hardworking individual and a dedicated worker. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
19
19
years of professional experience
Work History
Sales Coordinator
Residence Inn West Orange
03.2015 - Current
- Address all guest complaints, concerns, or incidents in a polite, timely, and responsive manner
- Processed guest payments for room charges, food and beverage charges and phone charges
- Balanced all rebates and other miscellaneous charges
- Improved productivity by increasing customer communication and responding to feedback.
- Prepared pricing strategies for current customers to enhance sales and increase profitability.
- Trained and mentored new sales representatives.
- Negotiated contracts with clients and developed relationships with key personnel.
- Increase occupancy and profitability by developing and promoting hotel services and amenities through up-selling strategies
Unit Management
Barnabas Health
10.2004 - Current
- Completes admission and discharge assessments
- Audits and completes charting, evaluations, medical forms, and other administrative tasks
- Facilitate and maintain positive guest relations with our patients, family members, visitors and physicians by welcoming and explaining hospital and unit policies and procedures, and addressing problems and concerns
- Managed healthcare resources when there is a surge in demand for services
- Recorded and filed patient data and medical records
- Served as a central point of contact for all outside vendors needing to gain access to the building
- Managed daily office operations and maintenance of equipment.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Education
Certificate in Human Services-Support Coordinator -
Rutgers, The State University of New Jersey
New Brunswick, NJ12.2018
Associate of Arts in Hospitality Management -
Gibbs College
Montclair, NJ12.2002
Skills
- Exceptional customer service
- Fosse and PMS experience
- Sales experience
- Safety Protocols
- Team lead
- Guest Relations Experience
- Upselling
- Account Management
- Event Planning
- Customer service
- Training & development
Languages
Spanish
Timeline
Sales Coordinator
Residence Inn West Orange
03.2015 - Current
Unit Management
Barnabas Health
10.2004 - Current
Certificate in Human Services-Support Coordinator -
Rutgers, The State University of New Jersey
Associate of Arts in Hospitality Management -
Gibbs College
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