Daisy Castro
West Orange,United States
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
Work History
Guest Service Team Leader/Night Auditor Supervisor
Residence Inn Marriott
03.2012 - Current
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
- Collaborated with front-of-house and housekeeping departments to facilitate smooth hotel operations.
- Inputted daily occupancy, room rate and revenue into property management system for updated recordkeeping and accounting.
- Trained new staff members in customer service techniques and hotel operations.
- Kept accounts in balance and ran daily reports to verify totals.
Unit Management
Cooperman Barnabas Medical Center
10.2004 - Current
- Acted as team leader and took responsibility for scene and unit management to maximize integrated support of patients.
- Distributed food during busy peak periods to drive customer satisfaction.
- Monitored food safety and sanitation standards in food service areas.
- Screened and monitored for change in nutrition risk status in hospitalized patients.
- Developed and maintained accurate nutrition records and databases.
Education
Associate of Arts - Hospitality Management
Gibbs College
MontclairSkills
- Training and development
- Conflict resolution
- Data Entry
- Customer Service Management
Languages
Spanish
Native or Bilingual
Timeline
Guest Service Team Leader/Night Auditor Supervisor
Residence Inn Marriott
03.2012 - Current
Unit Management
Cooperman Barnabas Medical Center
10.2004 - Current
Associate of Arts - Hospitality Management
Gibbs College