Daisy Chaidez
South Gate,CA
Summary
Offer 6 years of management with 17 years of banking experience. Driven leader with a proven track record at Bank of America, adept in operations management and team development. Excelled in enhancing team performance and compliance through effective coaching and critical thinking. Demonstrated excellence in relationship management, significantly improving customer service standards and operational efficiency.
Overview
7
7
years of professional experience
Work History
Market Financial Center Manager
Bank Of America
08.2023 - Current
- Support a cluster of financial centers in designated markets in the absence of the assigned financial center manager and as a market-level resource.
- Key responsibilities include managing as a business owner, fostering a team environment, and instilling an effective client-centric and risk culture.
- Performed quality assurance checks on transactions and account actions to assess compliance with state and federal regulations.
- Managed risk effectively through strict compliance with corporate policies, procedures, and regulatory requirements.
- Mentored staff members in sales techniques, product knowledge, and industry best practices to maximize performance levels consistently.
- Conducted regular performance reviews for team members to assess progress against objectives while offering constructive feedback on areas requiring improvement.
Assistant Manager
Bank Of America
11.2017 - 08.2023
- Built and lead high performance team focused on achieving sales and service goals.
- Coached associates to be effective and in compliance with established policies and procedures in customer service, operational procedures, transaction accuracy and customer engagement.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
Education
Lynwood High School
Lynwood, CA06.2003
Skills
- Team coaching
- Operations Management
- Team Development
- Document Preparation
- Work Delegation
- Cash Flow Management
- Relationship Management
- Operations Oversight
- Willing to Learn
- Customer Service
- Attention to Detail
- Critical Thinking
- Decision-Making
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Market Financial Center Manager
Bank Of America
08.2023 - Current
Assistant Manager
Bank Of America
11.2017 - 08.2023
Lynwood High School