Daisy Chavez

• Answered incoming calls and responded to customer inquiries.
• Assisted in the development of new administrative systems, procedures and policies.
• Prepared reports on various projects for management review.
• Updated databases with new employee information, job changes and terminations.
• Performed data entry tasks into computer databases from paper documents.
• Processed payroll information according to established guidelines.
• Monitored emails, sorted mail and distributed correspondence accordingly.
• Ensured that all paperwork was completed accurately before submission deadlines.
• Responded promptly to customer complaints in a professional manner.
• Maintained positive working relationship with fellow staff and management.
• Managed office supplies inventory and placed orders when necessary.
• Provided general administrative support to staff members.
• Answered telephones to take messages or redirect calls to appropriate colleagues.
• Ensured compliance with company policies and procedures.
• Resolved conflicts between employees in a timely manner.

• Provided ongoing training to address staff needs.
• Monitored employee productivity to provide constructive feedback and coaching.
• Reviewed completed work to verify consistency, quality and conformance.
• Established and enforced clear goals to keep employees working collaboratively.
• Resolved customer complaints and adjusted policies to meet changing needs.
• Coached staff members to develop long-term career goals.
• Maintained positive working relationship with fellow staff and management.
• Identified needs of customers promptly and efficiently.
• Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
• I also learned how to challenge and speak to my team members in better ways
• I learned to approach everyone in a good way
• I learned how to coach
• I learned how to express myself better
• Resolved customer complaints in a timely manner while ensuring customer satisfaction.
• Monitored employee productivity levels on a regular basis to identify areas of improvement.
• Provided guidance and direction to subordinates regarding job duties and responsibilities.
• Responded to customer questions regarding products, prices and availability.

The Habit was my first job. I started as a cashier and I eventually worked my way up and I became a shift leader when I hit 1 year. After 5 months of being a shift leader I became a full time manager and I was a manager for almost 2 years. During my time there, I learned how to run a smooth shift, sending out break(s) at a good time. I also worked at many other locations ( Norwalk, Downey, Cerritos, La Palma , Santa Monica, El Segundo, Inglewood, Buena Park, etc) and I got to experience working with other people. I learned inventory and I would place weekly orders based on the items we needed according to our sales forecasted. I also learned how to count registers and make sure the safe and registers have all the money they need to have. I have kitchen experience as well, knowing temperatures and why. I have safety knowledge as well for the team members.

• Developed and implemented strategies to increase customer satisfaction and loyalty.
• Coached, mentored and trained team members in order to improve their job performance.
• Conducted regular meetings with staff to discuss progress and identify areas of improvement.
• Resolved conflicts between employees by providing guidance on company policies and procedures.
• Maintained up-to-date records of employee attendance, payroll information, vacation requests.
• Provided leadership during times of organizational change or crisis situations.
• Monitored staff performance and addressed issues.
• Enforced customer service standards and resolved customer problems to uphold quality service.
• Trained employees on additional job positions to maintain coverage of roles.
• Exercised good judgment and decision-making in escalating concerns and resolving issues.
• Completed thorough opening, closing and shift change functions to maintain operational standards each day.
• Assigned tasks to associates to fit skill levels and maximize team performance.
• Recruited and hired qualified candidates to fill open positions.
• Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
• Entered time and attendance logs in preparation for payroll.
• Created training modules and documentation to train staff.
• Directed and supervised team of 15 employees in daily operations.
• Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
• Resolved customer complaints in a timely manner while ensuring customer satisfaction.
• Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
• Performed monthly inventory checks to ensure sufficient stock levels for all products.
• Monitored employee productivity levels on a regular basis to identify areas of improvement.
• Monitored employee productivity to provide constructive feedback and coaching.
• Complied with company policies, objectives and communication goals.
• Identified needs of customers promptly and efficiently.