Daisy Choi
Onboarding Specialist
Austin,TX
Summary
Detail-driven Onboarding Specialist with a focus on Compliance related functions pertaining to onboarding new clients in the US, Canada, Caribbean & Latin America to send cross border payments. Dedicated to improving internal Sales & Compliance related processes within the Fintech Industry.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
4
4
Certificates
Work History
Onboarding Specialist
Thunes
Austin, TX
02.2022 - Current
- Gather pre screening KYC documentation for existing and prospective clients in order to support them during the onboarding compliance process.
- Conduct initial KYC analysis of all prospective clients including the following: review of their incorporation documentation, corporate ownership structure, banking relationship documentation, financial statements, company regulatory status/verification of licenses and personal identification documents for all Ultimate Beneficial Owners.
- Conduct preliminary review of all prospective client's company policies including the following: Anti Money Laundering and Counter Terrorist Financing Policy, Anti Bribery and Corruption policy & Data Protection policy.
- Conduct basic corporate research on legal entities using public records and websites.
- Identify situations where a prospective client's information or documents appear fraudulent or suspicious and report all findings to the compliance department.
- Ensure all prospective client's documentation and policies are up to standard as per company AML policy.
- Determine customer/business model risk potential based on research findings and company risk appetite.
- Liaise with the Compliance department to review corporate and regulatory requirements presented by prospective clients.
- Train new clients on internal compliance platform FANGS to ensure all KYC requirements are met.
- Manage sales pipeline using Salesforce CRM to effectively predict and track new business onboarding progression.
- Complete weekly sales reports to highlight achievements and help with business development team strategizing.
- Coordinate responses and resources to handle the entire onboarding process including legal, Compliance and technical integration for new clients.
- Assist Business Development team and assigned technical project manager to configure mobile wallets for new and existing clients by creating Jira tickets.
- Meet with all new client's technical contacts and assigned project managers to establish a launch timeline and keep track of the integration progress.
- Initiate invoicing for newly onboarded clients by liaising with the finance team to ensure all negotiated fees & balances have been settled.
- Liaise with the Treasury team to assist new clients with pre-funding bank accounts in preparation for their official launch.
- Train Sales and Business Development team on all internal and external sales and project management platforms.
- Initiate and manage Central Bank approvals for new and existing clients by collecting required KYC documentation from the client and submitting them to designated Account Managers within the Network team.
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
- Developed process to analyze customer feedback to incorporate insights into product development strategies.
- Performed research to collect and record industry data.
- Monitored market trends and competitor activities to identify areas of potential opportunity.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Created Sales Support & Business Development Director training programs to assist Sales Operations team with implementing new hire training.
- Developed improvements in internal Compliance platform FANGS to make current sales processes more efficient including working with the product team on a customized dashboard and FAQ page.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
Administrative Assistant/Security Guard
Barton Place Condominiums-Somerset Association
Austin , Texas
11.2015 - 09.2018
- Secured the premises and personnel by patrolling property, inspecting buildings, equipment, access points, and permitting entry into the private garage levels.
- Enforced parking policies and facilitated the towing of vehicles when necessary.
- Answered alarms, investigated disturbances and contacted law enforcement personnel to escalate crises.
- Completed reports by recording observations, general information, occurrences, surveillance activities, and witness statements.
- Provided concierge services for residents including submitting work orders, responding to unit emergencies, and setting appointments to assist with condo unit management.
- Assisted homeowners in coordinating movers or contractor services.
- Provided new homeowners with information on the HOA rules, regulations, and community bylaws.
Data Transcriber
IRS-Department Of Treasury
Austin, TX
02.2016 - 07.2016
- Examined incoming tax returns for specific requirements necessary for processing.
- Utilized federal software program ISRP to transcribe taxpayer data and bring documents into compliance with the required format needed to process returns.
- Identified and reviewed documents for conditions meeting criminal investigation criteria and coded tax returns appropriately.
- Met daily, weekly, and monthly document quotas to ensure efficiency in the processing of taxpayer information.
- Located and corrected data entry errors and reported to management.
- Compiled and verified accuracy and sorting information to prepare source data for computer entry.
Education
Bachelor of Science - Forensic Science
St. Edward's University
Austin, TX 01.2010 - 05.2014
Skills
Investigations skills
Affiliations
TDIAI (Texas Division of the International Association of Identification)
ACAMS (Association of Certified Anti-Money Laundering Specialists)
ACFCS (Association of Certified Financial Crime Specialists)
Certification
Latent Fingerprint Examination Identification l
Timeline
Onboarding Specialist
Thunes
02.2022 - Current
SaaS Sales Foundations
12-2021
Data Transcriber
IRS-Department Of Treasury
02.2016 - 07.2016
Administrative Assistant/Security Guard
Barton Place Condominiums-Somerset Association
11.2015 - 09.2018
Latent Fingerprint Examination Identification ll
06-2015
Latent Fingerprint Examination Identification l
05-2014
Analysis of Distortion of Latent Prints
03-2014
Bachelor of Science - Forensic Science
St. Edward's University
01.2010 - 05.2014
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