Daisy Choi
Onboarding Specialist
Austin,TX
Summary
Detail-driven Onboarding Specialist with a focus on Compliance related functions pertaining to onboarding new clients in the US, Canada, Caribbean & Latin America to send cross border payments. Dedicated to improving internal Sales & Compliance related processes within the Fintech Industry.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
4
4
Certificates
Work History
Onboarding Specialist
Thunes
Austin, TX
02.2022 - Current
- Gather pre screening KYC documentation for existing and prospective clients in order to support them during the onboarding compliance process.
- Conduct initial KYC analysis of all prospective clients including the following: review of their incorporation documentation, corporate ownership structure, banking relationship documentation, financial statements, company regulatory status/verification of licenses and personal identification documents for all Ultimate Beneficial Owners.
- Conduct preliminary review of all prospective client's company policies including the following: Anti Money Laundering and Counter Terrorist Financing Policy, Anti Bribery and Corruption policy & Data Protection policy.
- Conduct basic corporate research on legal entities using public records and websites.
- Identify situations where a prospective client's information or documents appear fraudulent or suspicious and report all findings to the compliance department.
- Ensure all prospective client's documentation and policies are up to standard as per company AML policy.
- Determine customer/business model risk potential based on research findings and company risk appetite.
- Liaise with the Compliance department to review corporate and regulatory requirements presented by prospective clients.
- Train new clients on internal compliance platform FANGS to ensure all KYC requirements are met.
- Manage sales pipeline using Salesforce CRM to effectively predict and track new business onboarding progression.
- Complete weekly sales reports to highlight achievements and help with business development team strategizing.
- Coordinate responses and resources to handle the entire onboarding process including legal, Compliance and technical integration for new clients.
- Assist Business Development team and assigned technical project manager to configure mobile wallets for new and existing clients by creating Jira tickets.
- Meet with all new client's technical contacts and assigned project managers to establish a launch timeline and keep track of the integration progress.
- Initiate invoicing for newly onboarded clients by liaising with the finance team to ensure all negotiated fees & balances have been settled.
- Liaise with the Treasury team to assist new clients with pre-funding bank accounts in preparation for their official launch.
- Train Sales and Business Development team on all internal and external sales and project management platforms.
- Initiate and manage Central Bank approvals for new and existing clients by collecting required KYC documentation from the client and submitting them to designated Account Managers within the Network team.
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
- Developed process to analyze customer feedback to incorporate insights into product development strategies.
- Performed research to collect and record industry data.
- Monitored market trends and competitor activities to identify areas of potential opportunity.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Created Sales Support & Business Development Director training programs to assist Sales Operations team with implementing new hire training.
- Developed improvements in internal Compliance platform FANGS to make current sales processes more efficient including working with the product team on a customized dashboard and FAQ page.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
Administrative Assistant/Security Guard
Barton Place Condominiums-Somerset Association
Austin , Texas
11.2015 - 09.2018
- Secured the premises and personnel by patrolling property, inspecting buildings, equipment, access points, and permitting entry into the private garage levels.
- Enforced parking policies and facilitated the towing of vehicles when necessary.
- Answered alarms, investigated disturbances and contacted law enforcement personnel to escalate crises.
- Completed reports by recording observations, general information, occurrences, surveillance activities, and witness statements.
- Provided concierge services for residents including submitting work orders, responding to unit emergencies, and setting appointments to assist with condo unit management.
- Assisted homeowners in coordinating movers or contractor services.
- Provided new homeowners with information on the HOA rules, regulations, and community bylaws.
Data Transcriber
IRS-Department Of Treasury
Austin, TX
02.2016 - 07.2016
- Examined incoming tax returns for specific requirements necessary for processing.
- Utilized federal software program ISRP to transcribe taxpayer data and bring documents into compliance with the required format needed to process returns.
- Identified and reviewed documents for conditions meeting criminal investigation criteria and coded tax returns appropriately.
- Met daily, weekly, and monthly document quotas to ensure efficiency in the processing of taxpayer information.
- Located and corrected data entry errors and reported to management.
- Compiled and verified accuracy and sorting information to prepare source data for computer entry.
Education
Bachelor of Science - Forensic Science
St. Edward's University
Austin, TX 01.2010 - 05.2014
Skills
Investigations skills
Document review
Policy analysis
Data verification
Data Entry
Problem Solving
Time Management
Project Management
Analytical and Critical Thinking
Proficiency in Jira
Proficiency in Salesforce
Gap Analysis
Risk Identification & Assessment
Audit Documentation
Affiliations
TDIAI (Texas Division of the International Association of Identification)
ACAMS (Association of Certified Anti-Money Laundering Specialists)
ACFCS (Association of Certified Financial Crime Specialists)
Certification
Latent Fingerprint Examination Identification l
Timeline
Onboarding Specialist
Thunes
02.2022 - Current
SaaS Sales Foundations
12-2021
Data Transcriber
IRS-Department Of Treasury
02.2016 - 07.2016
Administrative Assistant/Security Guard
Barton Place Condominiums-Somerset Association
11.2015 - 09.2018
Latent Fingerprint Examination Identification ll
06-2015
Latent Fingerprint Examination Identification l
05-2014
Analysis of Distortion of Latent Prints
03-2014
Bachelor of Science - Forensic Science
St. Edward's University
01.2010 - 05.2014