Daisy Clark
Spring,TX
Summary
Experienced, hardworking Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
33
33
years of professional experience
Work History
Investigations Supervisor
Texas Department Of Family And Protective Services
Houston, TX
02.2015 - 11.2020
- Performs highly complex (senior level) consultative services, technical assistance and supervisor work
- Manages administrative staff and a unit of caseworkers responsible for conducting Investigations
- Selects, hires, manages, and develops staff
- Provides consultative services, analysis, and technical assistance to design, implement, and monitor solutions and improvements
- Accountable for critical decisions that are crucial to the protection of children
- Consults with the area Program Director, regional and state office management, regional caseworkers, and external public and private stakeholders to provide details of complex, high profile and sensitive cases
- Fast-paced, high-energy position, requiring daily assessment and decision-making of child safety issues
- Interacts routinely with clients, judges, attorneys, child advocacy centers, medical and school personnel and all parties involved in an investigation assigned to their unit
- Works under limited supervision, with considerable latitude for the use of initiative and independent judgment.
Child Protective Services Investigator
Texas Department Of Family And Protective Services
Houston, TX
12.2001 - 01.2015
- Responsible for investigating claims of child neglect and abuse by conducting interviews, inspections, and monitoring suspects
- Documenting all findings and generating case reports
- Reporting instances of neglect, abuse, and abandonment to law enforcement or the relevant child protective service
- Assisting in relocating victims to safe homes or institutions
- Collaborating with social workers, psychologists, lawyers, and law enforcement officers to develop support and intervention strategies
- Performing follow-up investigations of cases and conducting abuse risk and safety assessments
- Updating and maintaining all victim and offender databases
- Testifying in court and presenting all evidence and investigative documents
- Mentor multiple trainees and interns every month.
Texas Department of Protective and Regulatory Services-Human Service Tech
09.1991 - 11.2001
- Responsible for scheduling counseling appointments for families and children
- Ensure children are transported to appointments at the appropriate scheduled times
- Ensure accuracy and timely completion of caseworker reports are accurately entered in the computer in a timely manner.
Army Reserve-Administrative Specialist
10.1987 - 05.1995
- Responsible for taking messages, filing, typing and maintaining/organizing reports and correspondence
- Performed administrative, clerical, and typing duties
- Supervised administrative functions and duties
- Support units and make recommendations for improvements.
Texas Department of Protective and Regulatory Services-Administrative Clerk
11.1990 - 08.1991
- Compile and review various notes and information to form an accurate report
- Collecting/Gathering/Obtaining audio and written information to ensure all data is corrected and typed in a timely manner
- Obtain Section reports and submit each corrected report to the unit in a timely manner.
Credit Bureau-Data Entry Clerk
03.1990 - 09.1990
- Input customer credit data in the system ensuring its accuracy
- Ensure customer disputes and/or corrections of Data received are corrected as requested
- Ensure the customer’s credit data file is accurate and up to date
- Provide customers with accurate copies of credit reports with all data corrections.
Education
Master of Science - Criminal Justice
University Of Phoenix
Phoenix, AZ04.2009
BBA - Computer Information Systems
University of Houston - Downtown
Houston, TX12.2001
Skills
- Proficient in Microsoft Office Skills
- 4 years of Retail/Merchandising Experience
- Program Evaluation
- Data Analysis
- Policy Enforcement
- Staff Management
- Verbal Communication
- Customer Relations
- Supervision and leadership
- Time Management
- Idea Development and Brainstorming
- Business Administration
Current Employment
Currently working part-time as a Health Care provider
Licenses
Licensed to work as a private investigator with Companies
References
Evelyn Peters-Regional Safety Specialist 713-394-4000
Ashley Fulton-Child Protective Services Supervisor 713-986-3300
Casaundra Davis-TX Dept Family Prot Services Master Investigator-409-201-9270
Education
- University of Houston-Downtown, Bachelor of Business Administration, Computer Information Systems, 12/15/01
- University of Phoenix, Master of Science, Administration of Justice and Security, (online) 04/30/09
Timeline
Investigations Supervisor
Texas Department Of Family And Protective Services
02.2015 - 11.2020
Child Protective Services Investigator
Texas Department Of Family And Protective Services
12.2001 - 01.2015
Texas Department of Protective and Regulatory Services-Human Service Tech
09.1991 - 11.2001
Texas Department of Protective and Regulatory Services-Administrative Clerk
11.1990 - 08.1991
Credit Bureau-Data Entry Clerk
03.1990 - 09.1990
Army Reserve-Administrative Specialist
10.1987 - 05.1995
Master of Science - Criminal Justice
University Of Phoenix
BBA - Computer Information Systems
University of Houston - Downtown