Daisy Clemente

I was hospitalized for the second half of 2023 which resulted in a transplant in December 2023. I am currently in recovery but finally able to work.

• Conducted performance evaluations for the TRS staff within the region, identifying areas of improvement and guiding professional development plans.
• Oversee the development, enhancement, and maintenance of technology-related services offered to end-users (staff and public), i.e Personal computers, printers, and other computer-related equipment
• Trained and mentored TRS staff members within my regions in their career development, sharing knowledge from years of experience in the field having previously worked as a TRS.
• Assist in the technology training and professional development of all staff within the assigned region
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
• Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
• Monitor statistics relating to public technology - including wireless sessions, PC sessions, number of training events, and event attendance to make informed recommendations
• Boosted team performance by developing customer service training materials and conducting service training.
• Gathered, organized and input information into digital database.
• Report to the Technology Training Coordinator concerning decisions about the allocation of technology resources and scheduling of technology programming
• Assess technology training needs and implement technology training best practices for all locations within the assigned library region
• Cross-promote technology training events for all locations within the assigned library region
• Facilitated collaboration between team members on projects requiring cross-functional expertise for successful outcomes.
• Communicate and implement BPL technology policies and procedures to staff and the public
• Communicate appropriate information to staff
• Host meetings and skillshares as necessary to make sure technical information and skills are disseminated throughout the region
• Respond to and refer customer technology complaints to appropriate supervisors/departments
• Serve as needed on committees and working groups to improve technology training and resources at Brooklyn Public Library
• Other duties as assigned.

• Maintaining the functionality of branch technology including public and staff computers, printers, copiers, and self-check machines
• Analyzing and troubleshooting technology-based problems within the branch and coordinating with the IT department for more complex issues
• Providing scheduled computer classes, programming, and one-on-one sessions with patrons, along with assisting fellow staff members in providing their own programming
• Providing customer service and information concerning computer hardware and software to the public and staff
• Customer service desk duties including the creation/renewal of library card accounts, answering information/reference questions and handling difficult situations concerning library accounts and fees.