Daisy Contreras
Orlando,FL
Summary
Dedicated and highly skilled medical assistant with extensive experience in clinical support, surgery scheduling, medical records management, and front desk operations. Adept at providing empathetic, patient-centered care, with a sharp ability to multitask in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Medical Assistant
Planned Parenthood
Kissimmee, FL
06.2023 - Current
- Assist healthcare providers with patient exams, procedures, and treatments.
- Prepare exam rooms, sterilize instruments, and ensure a clean, safe environment.
- Take and record vital signs, medical history, and chief complaints.
- Provide patient education on reproductive health, contraception, STI prevention, and other services.
- Perform phlebotomy, administer injections, and conduct basic lab tests.
- Support family planning, abortion care, prenatal services, and gender-affirming care, as per clinic protocols.
- Maintain patient confidentiality and adhere to HIPAA and clinic policies.
- Provide compassionate, non-judgmental care to patients of diverse backgrounds.
Surgery Scheduler
Lakeview surgery center
Orlando, FL
11.2022 - 06.2023
- Ensure all necessary preoperative tests, labs, and clearances are completed.
- Coordinate surgery dates with patients, physicians, and operating rooms.
- Reviewed daily reports on pending cases, cancellations, and no shows in order to make adjustments as needed.
- Verified the accuracy of billing information prior to submitting claims.
- Resolved any discrepancies between the patient record and pre-surgery documentation.
- Collaborated and established strong working relationships with physicians, supervisors, and colleagues.
- Provided patient education and answered questions regarding the surgery process.
- Attended weekly meetings with department managers to review the progress of surgical scheduling operations.
Lead Medical Receptionist
Optum
Winter Garden, Florida
11.2021 - 11.2022
- Greet patients, check them in and out, and verify insurance and personal information.
- Schedule patient appointments, manage cancellations, and coordinate provider schedules.
- Train and mentor the new receptionist on policies, procedures, and patient service expectations.
- Handle patient inquiries, resolve complaints, and provide exceptional customer service.
- Verify insurance eligibility, process prior authorizations, and collect co-pays and balances.
- Communicate effectively with medical staff, physicians, and leadership to improve office efficiency.
- Monitor front desk workflow, identify issues, and implement process improvements.
- Assist with reporting, documentation, and supply inventory management.
Medical Records Specialist
Centauri Health Solutions
Winter Park, FL
01.2020 - 11.2021
- Process the request for medical record retrieval, release of information, and HIPAA-compliant data sharing.
- Ensure the accuracy and completeness of patient information, including diagnoses, treatments, and procedures.
- Organize, maintain, and update patient medical records in electronic and paper formats.
- Review records for compliance with legal, ethical, and accreditation requirements.
- Assist with audit, quality assurance, and data analysis to improve record-keeping accuracy.
- Work closely with healthcare providers, insurance companies, and administrative staff.
- Process corrections and updates to patient records when discrepancies are identified.
Education
High School Diploma -
Department of Education
Orlando, FL11-2020
Skills
- Bilingual
- Customer service
- Detail-oriented
- Problem solving
- Leadership
- Interpersonal communication
- Insurance verification
- Payment reconciliation
- Team collaboration
- Time management
- Patient care
- Phlebotomy
- Specimens collection and processing
- Coding
Timeline
Medical Assistant
Planned Parenthood
06.2023 - Current
Surgery Scheduler
Lakeview surgery center
11.2022 - 06.2023
Lead Medical Receptionist
Optum
11.2021 - 11.2022
Medical Records Specialist
Centauri Health Solutions
01.2020 - 11.2021
High School Diploma -
Department of Education