Daisy Cortez-Bear
Litchfield Park
Summary
Compassionate Registered Nurse with extensive experience in acute care settings and patient management. Proficient in medication administration, patient assessment, IV therapy, and emergency response. Demonstrated ability to enhance patient safety and health outcomes through effective teamwork and problem-solving. Committed to delivering high-quality care in fast-paced environments while maintaining clear communication and thorough documentation.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Observation PCU Acute Care Registered Nurse
Banner Thunderbird Medical Center, Level 1 Trauma Center
06.2025 - Current
- Admissions, Discharges, and unit transfers
- Patient Assessments, Care Plans, and Implementation
- Medication Administration and Reconciliation/ IV drips of Heparin and Diltiazem
- Monitoring and evaluation pre- and post-procedural care for surgery and Cath lab
- 5:1 patient ratio
- Moderate to high patient acuity
- Wound care
- Emergency Response
- Documentation
Triage Registered Nurse
Evernorth Care Group
03.2025 - 06.2025
- Triage patient calls, concerns, and outreach calls to patients
- Post-Hospitalization Post-ED visit outreach
- Clinic Rapid Response
- Team Lead RN for seven MAs
- Complex wound care, medication administration, in-office procedures, port draws, hydration infusions, and FMLA/ short-term disability paperwork completion.
Licensed Practical Nurse
Mayo Clinic Family Practice
09.2019 - 03.2025
- Enhanced patient safety through effective rooming and treatment planning processes.
- Educated patients and caregivers on medical diagnoses and treatment options.
- Coordinated comprehensive patient information to meet expectations and resolve issues.
- Administered treatments, immunizations, and managed FMLA paperwork efficiently.
- Assisted with toenail removals, wart excisions, and wound care procedures.
Licensed Practical Nurse
Mayo Clinic Ambulatory Float Pool
05.2018 - 09.2019
- Enhanced patient care through prioritized treatment planning and quality management.
- Tracked and communicated critical patient safety information to healthcare staff.
- Educated patients and caregivers on diagnoses, treatment options, and disease prevention.
- Coordinated complete patient information to address problems and meet expectations.
- Administered treatments, immunizations, and assisted with wound care procedures.
Licensed Practical Nurse
Valley Vein & Vascular Surgeons
11.2017 - 04.2018
- Enhanced patient care by managing a team of three medical assistants.
- Streamlined imaging schedules and secured prior authorizations for procedures.
- Conducted routine evaluations to assess patient needs and preferences.
- Facilitated communication of vital patient information to healthcare specialists.
- Identified improvement priorities aligned with organizational strategies and shared expertise.
Licensed Practical Nurse
Mayo Clinic Head & Neck Surgery
04.2016 - 10.2017
- Enhanced care plans through in-depth research on client diagnoses.
- Educated Head and Neck Cancer patients on treatment options and self-management.
- Implemented aseptic techniques for safe wound care and specimen collection.
- Supported clinical trials for Sjogren's syndrome, contributing to research initiatives.
- Functioned as circulating nurse for minor procedures and interventions.
Licensed Practical Nurse
Banner Healthcare General & Vascular Surgery
02.2009 - 02.2016
- Enhanced patient outcomes through accurate data collection and documentation.
- Prepared and transported biological specimens for timely laboratory testing.
- Monitored vital signs and educated patients on chronic disease management.
- Assisted during minor procedures as a circulating nurse, ensuring patient safety.
- Completed FMLA and short-term disability paperwork efficiently.
Education
BSN -
Post University
Waterbury, ConnecticutAssociate of Science Degree - undefined
Glendale Community College
Glendale, AZBachelor Of Business Administration - Health Care
Western Governors University
Salt Lake City, UTDiploma in Vocational Nursing - undefined
Grossmont Health Occupations Center
Santee, CASkills
- Acute Care Moderate to high acuity Healthcare Healthcare Management Cardiopulmonary Resuscitation (CPR) Hospitals Basic Life Support (BLS) ACLS NIH Certification Central Line Management Catheter application and care IV Therapy Pressure Ulcer Prevention Oxygen Therapy End of Life care Blood Transfusions
- Family Medicine Outpatient Head and Neck/ Vascular Surgery Patient Safety US Health Insurance Portability and Accountability Act (HIPAA) Electronic Medical Record (EMR) Medical Terminology Nursing Pre- and Post Operative/ Procedural Care Healthcare Information Technology (HIT) Clinical Research Medical Devices Clinical Trials Inpatient Care Product Launch Medicine Data Collection Accredited Nurse Residency Analytical & Problem-solving Skills Leadership & Collaboration Flexibility & Adaptability Strategic Planning & Execution Cultural Awareness Infection Control Critical & Reflective Thinking Project Management Process Improvements Healthcare Quality Improvement Projects Best Practices Facilitation Skills Performance Improvement Quality Management (QM) Risk Reduction Communication & Interpersonal Skills Human Development
- Assists in the communication and resolution program as a subject matter expert Developing positive relationships with peers can also be achieved by demonstrating interpersonal skills in nursing Establish trust with patients and elicit cooperative responses to treatment plans, patient concerns, experiences, and opinions by utilizing verbal and nonverbal communication skills, active listening, and patient teach-back techniques in every patient interaction
- Interview, train, and supervise staff partnerships to ensure performance improvement and workforce needs are met, maintaining the highest quality and consistency across all training programs
- Assist multi-functional teams in tracking key performance indicators, designing quarterly objectives and key results, and evaluating progress toward achieving consistency in service delivery agreements and standards
- Establish data-driven goals, evaluate patient safety quality improvement to process limitations, provide status reports, and develop a solution to achieve operational objectives by conducting research
- Collected raw data to develop improvement plans and presented professional presentations outlining the results of metrics tracking the team or organization's performance; raw data collection was utilized for peer review and improvement
Certification
- AZ Board of Nursing RN
- American Heart Association BLS
- AHA NIHSS Phoenix, AZ
- ACLS Certificate, AZ
- Operating Nurse Certificate program (enrolled)
- Letters of Recommendation upon request
TECHNICAL EXPERTISE & LANGUAGES
Epic & Cerner HER | Soft ID | Censi-trac | ALARIS IV PUMPS | CMS | The Joint Commission (TJC) | Adobe | Google Apps: Drive, Meet, Docs, Sheets, Slides, Form, Analytics| social media |Application: Facebook, Instagram, Twitter, LinkedIn | Microsoft Office Suite: Word, Excel, PowerPoint, Outlook, Access | Languages: English, Spanish
Timeline
Observation PCU Acute Care Registered Nurse
Banner Thunderbird Medical Center, Level 1 Trauma Center
06.2025 - Current
Triage Registered Nurse
Evernorth Care Group
03.2025 - 06.2025
Licensed Practical Nurse
Mayo Clinic Family Practice
09.2019 - 03.2025
Licensed Practical Nurse
Mayo Clinic Ambulatory Float Pool
05.2018 - 09.2019
Licensed Practical Nurse
Valley Vein & Vascular Surgeons
11.2017 - 04.2018
Licensed Practical Nurse
Mayo Clinic Head & Neck Surgery
04.2016 - 10.2017
Licensed Practical Nurse
Banner Healthcare General & Vascular Surgery
02.2009 - 02.2016
Associate of Science Degree - undefined
Glendale Community College
Bachelor Of Business Administration - Health Care
Western Governors University
Diploma in Vocational Nursing - undefined
Grossmont Health Occupations Center
BSN -
Post University