Daisy Cruz
Houston,TX
Summary
Dynamic professional with a proven track record in client consultation and customer service at Impression Bridal. Skilled in relationship building and time management, I excel at creating memorable experiences for clients while streamlining processes. Recognized for enhancing client satisfaction and adapting to their needs in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Bridal Consultant
Impression Bridal
11.2023 - Current
- Enhance client satisfaction by providing personalized bridal styling consultations and recommendations.
- Developed strong relationships with vendors to source quality materials and products for clients.
- Adapted quickly to changing client needs during consultations, ensuring seamless service delivery.
- Created memorable experiences brides their families providing attentive service throughout entire selection process.
- Streamlined appointment scheduling and follow-up processes for improved customer experience.
Driver
Enterprise Rent-A-Car
10.2024 - 04.2025
- Operated delivery vehicles in compliance with traffic laws and safety regulations.
- Conducted pre-trip inspections to ensure vehicle readiness and safety.
- Navigated efficiently using GPS systems to optimize delivery routes.
- Communicated effectively with dispatchers regarding route changes and delivery issues.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
Customer Service & Security
Shield Event Services
01.2021 - 10.2023
- Developed and maintained positive relationships with guest for satisfaction.
- Worked effectively in fast-paced environments.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Responded promptly to security incidents and emergencies, maintaining effective communication with law enforcement.
- Monitored premises to ensure safety and security of personnel and property.
Receptionist
Ramada Inn
05.2023 - 09.2023
- Managed front desk operations, ensuring efficient guest check-in and checkout processes.
- Coordinated appointment scheduling, optimizing time management for staff and clients.
- Maintained accurate records of visitor logs and communications using office management software.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
Cleaner
ABM Industries
09.2019 - 01.2020
- Ensured cleanliness and sanitation of office facilities, utilizing appropriate cleaning agents and equipment.
- Developed efficient cleaning schedules to optimize workflow and maintain high standards of hygiene.
- Responded promptly to urgent cleaning requests, maintaining operational efficiency in a fast-paced environment.
- Used time management and efficient cleaning methods to meet deadlines.
Education
High School Diploma -
Stephen F Austin High School
Houston06-2019
Skills
- Client consultation
- Sales strategy
- Customer service
- Problem resolution
- Relationship building
- Time management
- Organization skills
- Telephone skills
- Scheduling
Timeline
Driver
Enterprise Rent-A-Car
10.2024 - 04.2025
Bridal Consultant
Impression Bridal
11.2023 - Current
Receptionist
Ramada Inn
05.2023 - 09.2023
Customer Service & Security
Shield Event Services
01.2021 - 10.2023
Cleaner
ABM Industries
09.2019 - 01.2020
High School Diploma -
Stephen F Austin High School
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