Daisy Cueva

Duties include the overseeing and handling all incoming phone calls from
customers requesting a taxi service. I verify on the computer, in a timely
manner, the client’s correct information including his/her pick-up location
and final destination. I assign the car that is closest to them, I provide the
correct price for the trip including any additional road tolls. I also make.
arrangements for especial need passengers, and as well as for people
heading to the airports with large traveling bags.

Duties include handling and providing professional service to all patients
and clients that came to the eye clinic requesting new eyeglasses, contact
lenses and measuring of the eyesight for clients who needed corrective
glasses for first time. I take down and enter into the computer the client’s
correct personal information including his/her medical insurance
coverage medical history. I will assign them to the physician in service. I
will process all claims through insurance companies with the exact codes
for the services rendered. I will also schedule returning appointments and
make follow-up calls to patients to ensure they were feeling well after the
procedures. At the end of the day, I will close the business, and balance
out all money from the cash register and submit the daily report.

• Coordinated taxi assignments to optimize driver routes and minimize passenger wait times.
• Managed real-time communication between drivers and clients using dispatch software.
• Monitored traffic conditions to provide timely updates and adjust schedules accordingly.
• Provided outstanding customer service when resolving complaints or answering questions from passengers seeking assistance.