Daisy Cummings
Summary
Dedicated and experienced dental professional with ten years of expertise in the dental industry, including comprehensive experience in clinical operations and patient care. Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Overview
10
10
years of professional experience
Work History
Implementation Consultant
Tab32 Practice Management Software
04.2024 - Current
- Collaborated with cross-functional teams to ensure seamless integration and adoption of new systems for clients.
- Maintained clear documentation of project progress, ensuring transparency among all stakeholders throughout the implementation process.
- Leveraged industry-specific knowledge to offer expert advice on best practices for system design and configuration during consultations with clients.
Business Analyst, Product
Tab32 Practice Management Software
09.2023 - 04.2024
- Collaborated with stakeholders, PMs, and designers to refine high-level plans into detailed requirements for development projects
- Created detailed tickets, user stories, and well-defined acceptance criteria
- Provided internal support for the team's areas of ownership
- Prioritized backlog to create a steady stream of work for the development team
- Validated product updates to ensure all requirements were met
- Coordinated feature release communications and technical documentation
- Maintained regular communication with key team members and managed team communication channels
- Provided product demos on new features
Customer Support Team Lead
Tab32 Practice Management Software
03.2022 - 09.2023
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Streamlined support processes for improved efficiency and reduced response times.
- Managed a team of customer support representatives, ensuring consistent quality in service delivery.
- Implemented training programs to enhance team knowledge and performance, resulting in higher customer satisfaction rates.
Customer Support Representative
Tab32 Practice Management Software
05.2021 - 03.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Exceeded performance metrics by consistently providing high-quality support to clients.
- Resolved technical issues for customers with clear explanations and step-by-step guidance.
- Collaborated with team members to identify areas of improvement in customer service protocols.
Registered Dental Assistant
Midtown Endodontics
03.2019 - 03.2020
- Assisted dentists in performing complex procedures, resulting in successful treatment outcomes for patients.
- Prepared digital X-rays for dentist review, enabling accurate diagnosis and treatment planning.
- Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment and setting up x-ray machines.
- Streamlined dental office operations with efficient inventory management and ordering of supplies.
Dental Assistant/RDA
Confident Smiles Family and Cosmetic Dentistry
11.2014 - 03.2019
- Performed four- handed dentistry for general dentistry, endodontic procedures, and oral surgery.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Explained treatment procedures and instructed patients on home care instructions.
- Updated patient records on practice management software after each appointment or procedure to ensure accurate documentation.
Education
CSM Certification
Scrum Alliance
12-2024
Associate of Science - Dental Hygiene
Carrington College
Sacramento, CA08.2019
Skills
- Agile Development
- JIRA Software
- Practice Management Software
- Stakeholder Collaboration
- Technical Documentation
- Validation of Product Updates
- Product Demos
- Adaptability and Initiative
- Collaborative Skills
- Client management
Timeline
Implementation Consultant
Tab32 Practice Management Software
04.2024 - Current
Business Analyst, Product
Tab32 Practice Management Software
09.2023 - 04.2024
Customer Support Team Lead
Tab32 Practice Management Software
03.2022 - 09.2023
Customer Support Representative
Tab32 Practice Management Software
05.2021 - 03.2022
Registered Dental Assistant
Midtown Endodontics
03.2019 - 03.2020
Dental Assistant/RDA
Confident Smiles Family and Cosmetic Dentistry
11.2014 - 03.2019
CSM Certification
Scrum Alliance
Associate of Science - Dental Hygiene
Carrington College
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