Daisy Davalos

• Displayed strong telephone etiquette, effectively handling difficult calls.
• Assisted with customer requests and answered questions to improve satisfaction.
• Greeted patients and collected registration forms, insurance cards, and other pertinent information for check-in process.
• Provided assistance to other departments within the organization as needed.
• Assisted with answering billing inquiries from patients or their representatives.
• Collaborated with clinical staff on any discrepancies found while registering patients.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Technical skills

Athena

one source

cerner

epic

Hub

vyne

• Documented conversations with customers to track requests, problems and solutions.
• Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
• Reviewed account and service histories to identify trends and issues.
• Recommended improvements to products and services to mitigate complaints.
• Reduced process gaps while training new hires on products, software, operational best practices and store protocols.
• Escalated customer concerns, store issues and inventory requirements to supervisors.
• Worked with supervisor to develop customer service improvement initiatives.

• Inspected quality of finished products, making minor repairs to meet project expectations.
• Documented nonconformities immediately and recommended techniques for prompt resolution.
• Adhered to all safety protocols to minimize equipment damage and avoid injuries.
• Wrote detailed reports outlining performance, quality and defect rates.
• Assessed work for errors or compliance issues and made corrections and modifications when necessary.
• Kept records of quality reports and statistical reviews.
• Designed and updated test cases to complete consistent manual tests.
• Conducted tests on product samples and recorded results.
• Reported on audit results to inform stakeholders of areas in need of improvement.
• Audited training and production processes, enforcing adherence to SOPs.
• Attended weekly meetings with IT department.
• Inspected finished products using sight, touch and smell to take note of characteristics obvious to average consumers and note areas suggesting further investigation.
• Informed internal and external outcomes of quality activities to personnel.
• Assisted with calibration and validation of production equipment prior to administration of quality control tests to guarantee accurate data.
• Created and revised SOPs and training materials.
• Reviewed customer account information to determine current issues and potential solutions.
• Informed customers about billing procedures, processed payments and provided payment option setup assistance.
• Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
• Escalated customer concerns, store issues and inventory requirements to supervisors.
• Secured client retention by driving service and product benefits, features and recommendations around clients' needs.
• Reviewed account and service histories to identify trends and issues.
• Set up and activated customer accounts.