Daisy De La Cruz
White Plains,NY
Summary
Highly-qualified Sales Assistant with expertise in store opening and closing procedures, money handling and merchandising. Manages tasks with accuracy and great time management abilities. Smoothly monitors security and serves diverse customer needs.
Overview
4
4
years of professional experience
Work History
Customer Service
Westchester Wine Warehouse
New York, New York
03.2023 - 11.2024
- Greeted customers and provided assistance with product selection.
- Assisted in creating displays to promote products.
- Organized stockroom shelves, racks and bins according to store layout and product categories.
- Assisted customers with returns, exchanges and refunds.
- Replenished merchandise on shelves as needed throughout the day.
- Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
- Processed special orders for out-of-stock items when necessary.
- Adhered to all company policies and procedures regarding safety regulations, security measures, attendance policies.
- Completed daily reports on sales performance metrics such as units sold per hour, day, week, month.
- Ensured that all promotional materials were properly displayed in their designated areas.
- Fostered relationships with customers to expand customer base and retain business.
- Handled customer complaints and issues, resolving them efficiently to maintain positive relationships.
Assistant Manager
Andy Alfieri Hair Replacement
New York, New York
06.2022 - 12.2023
- Ordered materials, supplies, or equipment needed for providing services.
- Followed safety protocols while performing tasks in the salon.
- Educated clients on proper care instructions for their newly styled hair.
- Greeted customers and provided excellent customer service.
- Assisted stylists in shampooing, conditioning, cutting, coloring and styling hair.
- Cleaned and sanitized all salon tools and equipment.
- Provided advice on hair care products to clients.
- Organized the salon by tidying up shelves and displays.
- Set up stations for stylists before their appointments with clients.
- Prepared color formulas as directed by stylists.
- Maintained a clean work environment throughout the day.
- Processed payments from customers for services rendered.
- Helped maintain records of customer visits, including notes about services performed or products purchased.
- Provided assistance to other staff members during busy times.
- Scheduled client appointments using the computer system.
Client Service Representative
Mortons Steakhouse
Newark, California
01.2021 - 04.2022
- Greeted guests and provided excellent customer service.
- Scheduled reservations, managed seating arrangements, and organized waitlists.
- Assigned tasks to staff members in the dining area.
- Coordinated with kitchen staff to ensure timely delivery of food orders.
- Ensured compliance with health and safety regulations.
- Trained new employees on restaurant policies and procedures.
- Maintained updated records of daily transactions and sales reports.
- Performed cash register operations accurately and handled money responsibly.
- Organized promotional events for the restaurant's marketing campaigns.
- Analyzed customer feedback forms to identify areas needing improvement.
- Managed payroll processing for all restaurant personnel.
- Conducted regular inspections of facility equipment and facilities.
- Established standards for quality control throughout the entire operation.
- Evaluated employee performance regularly and provided constructive feedback.
- Created weekly work schedules based on business needs and budget constraints.
- Answered telephone to provide dining information and take reservations.
- Interpreted game guidelines and betting limits.
Education
Franklin University
Columbus, OHSkills
- Excellent communication skills
- Team support and assistance
- Goal oriented
- Excellent client service
- Opening and closing procedures
- Brand representation
- Promotional event support
- Social media engagement
- Customer relationship management
- Market trends
- Appointment coordination
- Complex Problem-solving
- Presentation skills
- Account management
- Technical support
- Customer engagement
- Marketing
- Team collaboration
- Customer support
- Detail-oriented
- Research and development
- Project planning
- Bookkeeping
- Data entry expertise
- Administrative support
- Verbal and written communication
Timeline
Customer Service
Westchester Wine Warehouse
03.2023 - 11.2024
Assistant Manager
Andy Alfieri Hair Replacement
06.2022 - 12.2023
Client Service Representative
Mortons Steakhouse
01.2021 - 04.2022
Franklin University
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