Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Daisy Delgado

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

5
5
years of professional experience

Work History

Receptionist

South Alamo Foot And Ankle
06.2023 - 04.2024
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
  • Managed high call volumes, directing calls to appropriate departments while maintaining polite and professional demeanor.
  • Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
  • Developed strong relationships with patients, fostering loyalty and trust in practice''s services.
  • Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Answered central telephone system and directed calls accordingly.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.

Dental Assistant

Medico MD
10.2022 - 02.2023
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Maintained a clean and sterile work environment to prevent cross-contamination and infection.
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
  • Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
  • Documented patient dental health information, medical history, and vital signs for future reference.
  • Explained treatment procedures and instructed patients on home care guidelines.

HIM Technician

CentroMed
01.2021 - 03.2022
  • Performed regular quality and validation assessments on patient data to verify accuracy
  • Retrieved medical data for physicians and patients
  • Studied and researched various medical terms as well as software and coding systems
  • Collected, organized and entered patient data into medical systems
  • Generated medical reports on patient admissions, treatment and discharge for disbursement to various departments.
  • Input data into computer programs and filing systems.
  • Reviewed medical records for completeness and filed records in alphabetic and numeric order.
  • Maintained database for storage and retrieval of medical records.
  • Secured medical records against loss or unauthorized access.
  • Handled high-volume data entry of demographics, disease etiology and extent and associated procedures or treatments.
  • Identified new methods to optimize medical records management.
  • Posted billings to medical insurance providers.

HIM Technician, /Physical Therapist Assistant

Southwest Pain & Rehab
10.2019 - 12.2020
  • Assessed treatment plans and made adjustments for maximum benefits
  • Communicated with physicians to provide updates on patient care
  • Answered questions from patients via email, phone and in person
  • Followed all HIPAA rules and regulations regarding patient confidentiality
  • Scheduled patient appointments to meet treatment requirements and provide quality care
  • Secured confidential patient information from unauthorized access
  • Studied and researched various medical terms as well as software and coding systems
  • Generated medical reports on patient admissions, treatment and discharge for disbursement to various departments.
  • Scheduled patient appointments to meet treatment requirements and provide quality care.
  • Documented each patient case with updates in computer system.
  • Followed all HIPAA rules and regulations regarding patient confidentiality.
  • Identified new methods to optimize medical records management.
  • Reviewed medical records for completeness and filed records in alphabetic and numeric order.
  • Processed patient admission and discharge documentation.

Education

Associates -

San Antonio Dental Assistant School Northwest
02.2022

High School Diploma -

Southwest Legacy High School
06.2019

Skills

  • Data Entry
  • Administrative Support
  • File Management
  • Basic accounting
  • Mail handling
  • Office Administration
  • Telephone skills
  • Customer/Client relations
  • EMR
  • Scheduling
  • Data inputting
  • Multi-line telephone operation
  • Document Management

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Held first-point-of-contact for all internal and external communications with executive-level officers.

Languages

Spanish
Professional Working

Timeline

Receptionist

South Alamo Foot And Ankle
06.2023 - 04.2024

Dental Assistant

Medico MD
10.2022 - 02.2023

HIM Technician

CentroMed
01.2021 - 03.2022

HIM Technician, /Physical Therapist Assistant

Southwest Pain & Rehab
10.2019 - 12.2020

High School Diploma -

Southwest Legacy High School

Associates -

San Antonio Dental Assistant School Northwest
Daisy Delgado