Daisy Delgado
East Hartford,CT
Summary
Certified Medical Office Assistant with 10+ years of experience in the Medical Record Department handling data entry, creating new medical records, organizing patient chart, scan the chart to electronic records and filing with committed to adhering to HIPPA privacy policies. Self motivated Bilingual Spanish and English with pleasant attitude and desire to help in any capacity.
Overview
24
24
years of professional experience
Work History
Leader
Staffmark
Windsor, CT
10.2023 - Current
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
- Established clear team goals aligned with company objectives, tracking progress regularly.
- Delegated daily tasks to team members to optimize group productivity.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
Bilingual Customer Service Representative
SICA Insurance
East Hartford, CT
01.2017 - 10.2018
- Responded to customer inquiries in both English and Spanish languages, providing accurate information about products and services.
- Provided translation assistance for customers with limited English proficiency.
- Assisted customers with product selection and answered questions regarding features, benefits, and pricing of products or services.
- Informed customers about promotional offers or discounts that may be available based on their purchase history.
- Took ownership of each call by listening attentively to understand individual needs.
- Followed up with customers after completion of transactions to ensure satisfaction.
- Met or exceeded sales goals by consistently promoting relevant items to callers.
- Audited customer account information to identify issues and develop solutions.
- Collected deposits or payments and arranged for billing.
- Strengthened customer retention by offering discount options.
Medical Records Clerk
Connecticut Children’s Medical Center
Hartford, CT
06.2001 - 02.2009
- Processed incoming medical records requests.
- Entered data into electronic health record systems.
- Scanned paper records into digital format.
- Updated patient files with new medical information as needed.
- Organized patient charts, gathering medical histories, lab results and consents.
- Retrieved medical charts for healthcare staff for filing in medical records.
- Safeguarded patient records, managing data transfers in compliance with HIPAA standards and organizational regulations.
- Pulled patient charts for upcoming appointments.
- Organized and filed hard copy patient records in designated areas.
- Monitored and managed inventory of medical record supplies, such as folders and labels.
Education
Medical Office Associate
Manchester Community College
Manchester CT04-2014
Skills
Adaptability
Bilingual
Creativity
Communication
Customer Services
Leadership
Organization
Self-motivation
Teamwork
Time management
Languages
Spanish
Native/ Bilingual
Timeline
Leader
Staffmark
10.2023 - Current
Bilingual Customer Service Representative
SICA Insurance
01.2017 - 10.2018
Medical Records Clerk
Connecticut Children’s Medical Center
06.2001 - 02.2009
Medical Office Associate
Manchester Community College
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