Daisy Diaz
City of Los Angeles,CA
Summary
Seeking a position with a company that will allow to fully utilize communication, organizational, and problem solving skills. Energetic worker seeking a challenging position offering a positive and professional work ethic. Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
16
16
years of professional experience
Work History
Shift Manager
Starbucks Coffee
Hawthorne, CA
12.2015 - Current
- Trained and mentored new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Kept employees operating productively and working on task to meet business and customer needs.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Tracked receipts, employee hours and inventory movements.
Administrative Assistant
Power Bail Bonds
Los Angeles, CA
11.2017 - 02.2019
- In Defendant Take Payments Answer multiple phone lines in fast-paced Locate Defendant’s in LASD Outgoing calls to Defendant’s family File Scanned Email Lawyers Call jail for Defendants bail charges Banking Daily Wells Fargo Deposit Inventory Assigned Bond Voids Bonds Refunds
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Organized weekly staff meetings and logged minutes for corporate records.
- Performed research to collect and record industry data.
Dispatch / scheduler / manager
Global Force Security, Inc
Inglewood, CA
01.2009 - 06.2017
- Customer Service Answer multiple phone lines in fast paced Check-in / Out Guards Copies Fax Microsoft Word Excel Messages Email Organize Uniform room Uniform Inventory Scan Train new Dispatchers Responsible of Dispatch Schedule Workers Comp
- Payroll Pass out checks Set-up Interviews Communicate with Clients Organize Dispatch / Management office Hired/fired Security Guards Cover open post Meet with Clients Write ups
- Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
- Organized and coordinated dispatch training programs for new hires and refresher training programs for existing personnel to continuously promote company vision, values and culture.
- Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
- Reported to management operational activities and maintained current records.
- Recorded and secured archives of customer requests, services performed and other dispatch information to maintain accurate records and appropriate filing systems.
- Recruited, interviewed and selected employees in compliance with hiring practices and minimum standards of qualification and recommended personnel for promotion, demotion or reclassification to meet staffing requirements.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
Education
Some College (No Degree) - Nursing
Santa Monica College
Santa Monica, CAHigh School Diploma -
Leuzinger High School
Lawndale, CA06.2006
Skills
- Administration and Reporting
- Maintaining Required Compliance
- Coaching and Mentoring
- Verbal and Written Communication
- Supply Ordering
- Opening and Closing Procedures
- Station Preparation
- Food Safety and Quality
- Inventory Control
- Team Meetings
- Payment Processing
- Shift Work
- POS Inventory System Operation
- Payment Processing
- Station Preparation
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Administrative Assistant
Power Bail Bonds
11.2017 - 02.2019
Shift Manager
Starbucks Coffee
12.2015 - Current
Dispatch / scheduler / manager
Global Force Security, Inc
01.2009 - 06.2017
Some College (No Degree) - Nursing
Santa Monica College
High School Diploma -
Leuzinger High School
Similar Profiles
Erin AndersonErin Anderson
Barista at Starbucks CoffeeBarista at Starbucks Coffee
DAMON GREGGDAMON GREGG
BARISTA at Starbucks CoffeeBARISTA at Starbucks Coffee
Xavier PaylorXavier Paylor
Barista at Starbucks CoffeeBarista at Starbucks Coffee
Haley JenkinsHaley Jenkins
Barista at Starbucks CoffeeBarista at Starbucks Coffee
Larry CovingtonLarry Covington
Security Officer at Riot GamesSecurity Officer at Riot Games