Hi, I’m
Daisy Donjuan
North Riverside,Illinois
Summary
Dedicated and diligent professional with extensive experience in customer service, recognized for exceptional organizational skills and a commitment to excellence. Proficient in a variety of computer applications, including MS Office Suite (Word, Excel, Outlook, PowerPoint, Access) and Google Drive tools, ensuring efficient task management and communication. Eager to contribute to a dynamic team while pursuing opportunities for personal and professional growth within the organization. Passionate about delivering outstanding results and fostering positive relationships in every role.
Overview
10
years of professional experience
Work History
Btoys Zone
ASSISTANT MANAGER
01.2020 - 12.2022
Job overview
- Supervised daily store operations to ensure compliance with company policies and procedures.
- Trained and mentored staff on customer service best practices, enhancing team performance.
- Managed inventory control processes, optimizing stock levels to meet customer demands.
- Developed visual merchandising strategies that improved product visibility and sales appeal.
- Analyzed sales data to identify trends and inform strategic decision-making for promotions.
- Resolved customer concerns effectively, promoting positive shopping experiences and loyalty.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Amazon
WAREHOUSE ASSOCIATE
03.2018 - 01.2020
Job overview
- Operated forklifts and pallet jacks to transport goods efficiently within warehouse environment.
- Conducted inventory counts to ensure accuracy of stock levels and minimize discrepancies.
- Collaborated with team members to optimize workflow and maintain productivity during peak periods.
- Implemented safety protocols, reducing workplace accidents through adherence to guidelines and training sessions.
- Maintained cleanliness and organization of work areas, contributing to overall operational efficiency.
- Assisted in loading and unloading shipments, ensuring timely delivery of products to designated locations.
- Operated RF scanners to track merchandise and verify contents of containers.
- Prepared orders for shipment through careful packaging, labeling, and documentation, resulting in minimal returns due to errors or damages.
- Exceeded daily productivity goals through efficient task completion and strong time management skills.
Education
Morton CollegeCicero, IL
Associates Degree from Computer Science
01.2022
Triton College
GED
01.2017
East Leyden
High School
01.2012
Skills
- Fluent in two languages
- Basic software navigation skills
- Attention to detail
- Structured planning
- Clear and concise communication skills
- Rapid learning ability
- Goals and performance
- Team building and development
- Sales goals
- Inventory management
- Customer service
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
ASSISTANT MANAGER
Btoys Zone
01.2020 - 12.2022
WAREHOUSE ASSOCIATE
Amazon
03.2018 - 01.2020
Triton College
GED
East Leyden
High School
Morton College
Associates Degree from Computer Science