Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Daisy Dukas

Fort Myers,FL

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Settlement Processor

Title Professionals of Florida
Cape Coral, FL
06.2022 - Current

Order entry, contacting buyers, sellers, realtors and lenders to obtain all pertinent information needed to help process the transaction for closing. I ordered payoffs, subordination agreements, satisfactions and judgment payoffs and handled all lien clearing and title issues for closing, I Prepare closing documents, write checks and occasionally close real estate transactions.

Client Relations Specialist

Property Debt Research
Fort Myers, FL
04.2014 - 06.2022

We research properties that are contracted for sale for any municipal lien, outstanding utility bills, code issues, permits and any other unrecorded liens before they head to the closing table.

Customer Service Representative

Computer Science Corporation, CSC
Barbourville, KY
10.2012 - 04.2014

Inbound call center contracted by the Government.

Escrow Officer

Title Services, Inc
Knoxville, TN
10.2011 - 05.2012

Order entry, contacting buyers, sellers, realtors and lenders to obtain all pertinent information needed to help process the deal for closing. I ordered payoffs, subordination agreements, satisfactions and judgment payoffs and handled all lien clearing and title issues for closing. At the time of closing, I prepared the Hud-1 Settlement Statements and documents needed for closing, set closing dates and times convenient for all parties involved and handled closing as we as funding and post-closing. I provided the best possible customer service for each transaction.

Processor/Escrow Closer

Lincoln Title, LLC
Knoxville, TN
05.2007 - 10.2011

Processing files for closing, ordering payoffs and clearing up any title issues. Prepare Settlement Statement and documents for closing. Post close and Ship Lenders Documents once closing is complete.

Quality Control Analyst

GC Services
Knoxville, TN
07.2006 - 04.2007

I monitored Account Representatives calls for quality assurance and customer service. I would give reviews based on the calls that I monitored and make sure that the account representatives were following protocol when making these calls. My duties also included doing a variety of reports in Excel that are due at the end of every month. GC Services is a Diverse Financial Institution that I have enjoyed working for.

Title Plant Processor

Platinum Land Title Agency
Cape Coral, FL
04.2004 - 06.2006

I was responsible for ordering the title searches for the company, sometimes my job included typing commitments as well as final policies, I was also responsible for updating searches before the closing to make sure there were no changes in title from original search. I also handled doing the 1099s for the sellers once the closing was complete.

Closer

Island Title Guaranty Agency
Cape Coral, FL
11.2003 - 03.2004

I have had a lot of experience working with Realtors and Builders at Island Title, most of the transactions we closed were New Construction and Purchases.

Processor/Closer

Transcontinental Title Company
Fort Myers, FL
01.1999 - 03.2003

My experience started with Transcontinental Title Company, I was hired as a receptionist and in a short time began processing and funding. Within 6 months I became a closer. I handled all of my own files from beginning to end. I also handled out-of-office closings as well as after-hours closings when necessary.

Education

High School Diploma -

Sevier County High School
Sevierville, TN
06-1989

Some College (No Degree) - Business Law

Edison Community College
Fort Myers, FL

Skills

  • Trade Request Processing
  • Financial Transactions Management
  • Purchasing Processes
  • Client Inquiries Management
  • Documentation and Reporting
  • Deadline Adherence
  • Attention to Detail
  • Broker Relations
  • Account Set up
  • Customer Service and Support
  • Works Well Under Pressure
  • Team Collaboration
  • Customer Engagement
  • Data Entry
  • Strong Work Ethic
  • Punctual and Dependable

Certification

  • Notary Public

References

References available upon request.

Timeline

Settlement Processor

Title Professionals of Florida
06.2022 - Current

Client Relations Specialist

Property Debt Research
04.2014 - 06.2022

Customer Service Representative

Computer Science Corporation, CSC
10.2012 - 04.2014

Escrow Officer

Title Services, Inc
10.2011 - 05.2012

Processor/Escrow Closer

Lincoln Title, LLC
05.2007 - 10.2011

Quality Control Analyst

GC Services
07.2006 - 04.2007

Title Plant Processor

Platinum Land Title Agency
04.2004 - 06.2006

Closer

Island Title Guaranty Agency
11.2003 - 03.2004

Processor/Closer

Transcontinental Title Company
01.1999 - 03.2003

High School Diploma -

Sevier County High School

Some College (No Degree) - Business Law

Edison Community College
Daisy Dukas