Daisy Duncan
United Traffic Control Services
Dallas,OR
1
Certification
19
years of professional experience
Accomplished Traffic Controller with expertise from United Traffic Control Services, adept at enhancing safety and efficiency through strategic traffic management. Proficient in two-way radio communication and decision-making, with a proven track record of training staff and implementing effective control plans. Recognized for reliability and problem-solving, consistently improving traffic flow and safety compliance.
Work History
Traffic Controller
4 Years 2 Months- Coordinated traffic flow in high-volume areas to ensure safety and efficiency.
- Implemented traffic control plans to minimize congestion during roadworks.
- Monitored compliance with safety regulations and conducted routine inspections of equipment.
- Trained junior staff on protocols and best practices for effective traffic management.
- Communicated with team members using hand signals and radios.
- Partnered with crew members to use stop and slow paddles for multi-directional traffic control.
- Assembled signs and cones to direct traffic through work zones.
- Controlled pedestrian movements to prevent intrusion into work zones.
- Routed traffic around work zones for worker and driver safety.
- Directed traffic in work zones to maintain safe conditions for workers and motorists.
- Placed cones, signs and barrels to keep vehicles out of dangerous spaces.
- Demonstrated adaptability when faced with unexpected challenges such as severe weather or accidents, promptly adjusting strategies to maintain smooth traffic flow.
- Worked with foreman to create effective temporary traffic control schemes.
- Trained new traffic controllers to properly use traffic control devices and apply best practices.
- Enhanced driver awareness of work zones, placing and maintaining clear signage.
Traffic Controller
11 MonthsShift Manager
14 Years 6 Months- Supervised daily operations to ensure efficient workflow and high-quality service standards.
- Trained and mentored staff on operational procedures and customer service excellence.
- Implemented inventory management practices to minimize waste and optimize stock levels.
- Monitored performance metrics to identify areas for improvement and enhance team productivity.
- Resolved customer complaints promptly, maintaining high satisfaction levels during peak hours.
- Conducted regular safety audits to uphold health regulations and promote a safe environment.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Tracked receipts, employee hours, and inventory movements.
- Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.
- Streamlined inventory management processes, reducing waste and optimizing stock levels.
- Resolved customer complaints with effective problem-solving techniques, maintaining high levels of customer loyalty.
Education
GED
Skills
Two-way radio proficiency
Valid Oregon driver's license
Visual observation
Time management
Multitasking Abilities
Attention to detail
Problem-solving
Teamwork and collaboration
Traffic monitoring
Decision-making
Reliability
Dependability
Certification
- Washington State Traffic Control Flagger, issued 1/09/2024, expires 1/09/2027
- Tri-Met On Track Safety issued 1/09/2026, expires 1/09/2027
- American Traffic Safety Services Association Certified Flagger, issued 1/09/2024, expires 1/09/2027
Timeline
Traffic Controller
United Traffic Control Services
08.2022 - CurrentRead More
Traffic Controller
Northwest Traffic Control
09.2021 - 08.2022Read More
Shift Manager
McDonald's
04.2007 - 10.2021Read More
Dallas High School
GED
Read More