Summary
Overview
Work History
Education
Skills
Timeline
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Daisy Dunlap

Norfolk,VA

Summary

Focused Stocker considered a team player and reliable employee. Customer service-oriented and committed to quality assurance. Pursuing a role where hard work and dedication will be highly valued. Enthusiastic Usher successful at managing security, maintenance and cleaning operations. Restores venues to neat and professional appearance in quick order. Industrious and energetic with skill in quickly completing diverse tasks, Productive Bakery Clerk well-versed in providing personable service and meeting customer expectations. Strong familiarity with basic recipes and kitchen equipment. Committed to contributing to dynamic bakery team.

Overview

2
2
years of professional experience

Work History

Bakery Clerk

Woodmans
09.2023 - 11.2023
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Checked expiration dates and rotated products to verify freshness and avoid spoilage.
  • Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
  • Prepared fresh baked goods daily, ensuring consistent high-quality products for customers.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Maintained tidy and organized work area to comply with cleanliness standards.
  • Provided superior customer service to promote guest satisfaction, brand loyalty, and consistent revenue.
  • Ensured compliance with food safety regulations by maintaining a clean and organized workspace at all times.
  • Assisted in inventory management by accurately tracking stock levels and promptly replenishing supplies as needed.
  • Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
  • Collaborated with fellow bakery staff members to streamline production processes and improve overall efficiency.
  • Recommended new bakery items to customers based on taste preferences, building rapport and boosting sales.
  • Inspected goods to establish accurate pricing and labeling.
  • Maintained a visually appealing and well-stocked bakery display, leading to increased sales.
  • Provided support in other departments during peak times or employee absences, demonstrating adaptability and a strong work ethic.

Usher

Ravinia Festival
06.2023 - 09.2023
  • Provided exceptional guest service, answering questions about the venue and directing patrons to their seats.
  • Greeted customers with smile and provided friendly, knowledgeable service.
  • Worked with other staff members to facilitate smooth flow of operations.
  • Provided friendly and courteous customer service to all guests at events to enhance satisfaction.
  • Directed ticket holders to seats and facility locations.
  • Managed crowd control effectively, ensuring timely seating and minimizing disruptions.
  • Monitored entrance and exit of venue to guarantee safety of guests.
  • Maintained professional demeanor to represent venue and create positive impression.
  • Maintained updated knowledge of event information to provide guests with accurate details.
  • Handled crowd control to maintain order and prevent overcrowding.
  • Maintained a safe and clean environment for patrons by performing regular facility checks and resolving any issues promptly.
  • Sold admission, processed payments, and issued tickets.
  • Offered support when needed for the set-up and breakdown of various event-related materials, ensuring timely completion.
  • Assisted patrons with seating by giving directions and lighting paths.
  • Aided in the resolution of customer complaints or concerns, demonstrating strong problem-solving skills and empathy toward guests'' experiences.
  • Maintained clean and organized venue to create pleasant experience for guests.
  • Demonstrated adaptability by taking on additional responsibilities during high-volume events or in the absence of other team members.
  • Contributed to positive team dynamics, working closely with coworkers to create a welcoming atmosphere for guests.
  • Contributed positively to audience engagement through proactive interaction with attendees before shows started.
  • Monitored events to identify potential problems and minimize disruptions.
  • Participated in training sessions to stay current on venue policies, procedures, and best practices for customer service excellence.
  • Upheld cleanliness standards throughout the venue by conducting routine inspections before, during, and after each event or performance.
  • Assisted with set-up and break down of events to facilitate efficient and organized event preparation.
  • Participated actively in pre-show briefings so as always be informed about necessary details relevant to an upcoming show.
  • Enhanced customer satisfaction by providing personalized service and addressing individual needs.
  • Collaborated with other ushers to facilitate smooth transitions between performances and intermissions.
  • Surveilled venue to verify guest adherence to safety rules.
  • Assisted with promotional activities such as handing out flyers or selling merchandise related to specific events at the venue.
  • Assisted in event preparations, ensuring efficient operations during performances or special events.
  • Reported maintenance or equipment issues for fast resolution to minimize downtime.
  • Handled emergency situations calmly, following established protocols to ensure patron safety.
  • Coordinated group seating arrangements efficiently, accommodating large parties without disrupting overall event flow.
  • Improved venue accessibility by offering assistance to patrons with disabilities or mobility challenges.

Waitress

Maria's Bakery & Cafe
08.2021 - 02.2022
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Greeted new customers, discussed specials, and took drink orders.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
  • Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.

Education

No Degree - Business

College of Lake County
Grayslake, IL
05.2026

Skills

  • Customer Service
  • Food Preparation
  • Bakery equipment knowledge
  • Food handling safety
  • Patience and composure
  • Working under pressure
  • Reliability and punctuality
  • Safety awareness
  • Guest service
  • Sense of responsibility
  • Strong multitasking
  • Team Collaboration
  • Order Taking
  • Willing to Learn
  • Positive Attitude
  • Shelf Stocking

Timeline

Bakery Clerk

Woodmans
09.2023 - 11.2023

Usher

Ravinia Festival
06.2023 - 09.2023

Waitress

Maria's Bakery & Cafe
08.2021 - 02.2022

No Degree - Business

College of Lake County

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Daisy Dunlap