Summary
Overview
Work History
Education
Skills
Timeline
Generic

Daisy Espinoza

Clementon,NJ

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

18
18
years of professional experience

Work History

Medical Assistant

COMPREHENSIVE FOOT AND ANKLE CENTER
Cherry Hill, NJ
03.2022 - Current
  • Answered phones, scheduled appointments, greeted patients and ordered supplies.
  • Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
  • Educated patients about medications, procedures and physician's instructions.
  • Cleaned and maintained medical equipment following procedures and standards.
  • Assisted back office patient processes to reduce office wait times.
  • Organized charts, documents and supplies to maintain team productivity.
  • Supported administrative staff by processing payments.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
  • Responded to patient callbacks and phone-in prescription refill requests.
  • Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
  • Prepared treatment rooms for patient examinations.
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
  • Conducted patient interviews to gather health history, vital signs and information about current medical issues.
  • Assessed, documented and monitored vital signs for patients within outpatient setting.
  • Contacted medical facilities to schedule patients for admission.
  • Scheduled appointments for patients via phone and in person.
  • Conducted insurance verification and pre-certification and pre-authorization functions.
  • Positioned patients properly during examination or treatment for comfort and safety.
  • Communicated with pharmacies for prescription refills on behalf of supervising physician.
  • Explained treatment procedures and physicians' instructions.
  • Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
  • Kept facility stocked with necessary supplies, equipment and instruments.
  • Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
  • Collected samples from patients for laboratory testing purposes.
  • Filed insurance claims forms in accordance with applicable regulations.
  • Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
  • Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
  • Registered new patients into practice management software program accurately entering demographic information.
  • Documented notes during patient visits.
  • Collaborated with local pharmacies to resolve and clarify issues with patient medication.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
  • Organized patient charts before each day's clinic sessions began.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Handled general office duties to support administrative staff during peak hours.
  • Measured vital signs and took medical histories to prepare patients for examination.
  • Changed dressings on wounds to prevent infection and check for healing.
  • Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
  • Inspected equipment to ensure proper working order prior to use on patients.
  • Provided assistance to medical staff in performing minor surgical procedures.
  • Processed orders for medical supplies and lab equipment.
  • Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
  • Verified appointment times with patients, preparing charts, pre-admission and consent forms.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.
  • Identified needs of customers promptly and efficiently.
  • Recognized by management for providing exceptional customer service.
  • Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Completed day-to-day duties accurately and efficiently.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Surgical Scheduler

Reconstructive Orthopedics
Medford, NJ
06.2016 - 03.2022
  • Performed data entry into various computer systems related to surgical scheduling activities.
  • Responsible for scheduling and coordinating surgeries, procedures, and appointments for the operating room.
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
  • Interviewed patients to complete case histories and intake forms.
  • Collaborated with medical scientists to prepare reports, articles or conference presentations.
  • Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Participated in weekly meetings with department heads to discuss upcoming surgeries or issues that may arise during them.
  • Provided guidance to new employees on proper protocol related to scheduling surgeries.
  • Arranged hospital admissions for patients as required.
  • Organized patient records to ensure accuracy of information in the system.
  • Worked with operating facilities to schedule procedures on behalf of [Number] [Type] surgeons.
  • Communicated with patients with compassion while keeping medical information private.
  • Assisted physicians with finalizing reports, speeches or presentations.
  • Processed pre-operative orders including lab work, imaging studies and any other required tests prior to surgery date.
  • Conducted quality assurance reviews on completed records associated with each case.
  • Greeted patients, determined purpose of visit and directed to appropriate staff.
  • Developed a comprehensive tracking system for all scheduled surgeries, ensuring timely completion of paperwork.
  • Maintained detailed logs of patient information such as name, procedure type, insurance provider and estimated duration of operation.
  • Transmitted medical records and other correspondence by mail, e-mail, or fax.
  • Conveyed information to patients about arrival times and preoperative procedures.
  • Acted as liaison between surgeons, anesthesiologists, nurses and other medical staff regarding surgical schedules.
  • Completed relevant insurance and other claim forms.
  • Gathered current medical information and reviewed histories to gather details for surgeons.
  • Compiled and coded patient information or data in appropriate computer system.
  • Answered telephones and directed calls to appropriate medical or adminstrative staff.
  • Used accurate procedure codes for billing purposes and to help operating teams be correctly prepared for each operation.
  • Ensured that all necessary documentation was completed accurately prior to surgery date.
  • Routed laboratory or diagnostic results to appropriate staff.
  • Scheduled follow-up appointments as designated by physician.
  • Communicated with patients and family members to provide updates on scheduled dates and times of operations.
  • Managed patient check-in and check-out procedures and processed payments.
  • Scheduled tests, lab work or x-rays for patients based on physician orders.
  • Checked physician orders and schedule availability to make accurate appointments for tests and surgical procedures.
  • Distributed treatment and procedural information to patients.
  • Collaborated with medical staff on creating a plan for efficient use of resources throughout the day.
  • Checked patient insurance and collected pre-authorizations from providers.
  • Coordinated work processes and routed paperwork to appropriate physicians and staff members.
  • Located scheduling barriers and implemented appropriate solutions.
  • Managed incoming calls from physicians' offices requesting surgical services.
  • Collaborated and established strong working relationships with physicians, supervisors and colleagues.
  • Organized patient medical records and worked with insurance company representatives to obtain authorization.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
  • Reviewed daily OR schedule for accuracy before posting it publicly.
  • Resolved conflicts in scheduling by working closely with nursing personnel and hospital administration.
  • Routed case confirmations and made schedule updates each day.
  • Provided assistance with post-operative follow up visits when needed.
  • Coordinated with physicians' offices on scheduling changes or cancellations due to emergency cases or patient cancellations.
  • Verified insurance eligibility and coverage prior to surgery.
  • Booked surgeries according to physician volume and maintained prompt turnaround times.
  • Scheduled and confirmed patient appointments and consultations.
  • Performed bookkeeping duties, preparing and sending financial statements or bills.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Identified needs of customers promptly and efficiently.
  • Understood and followed oral and written directions.
  • Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Answered 20-30 calls per shift to assist with customer questions and concerns.
  • Maintained updated knowledge through continuing education and advanced training.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Recognized by management for providing exceptional customer service.
  • Leveraged [Software] skills to input and compile data gathered from various sources.

Front Desk Receptionist

Reconstructive Orthopedics
Moorestown, NJ
06.2017 - 10.2020
  • Coordinated company events with venues and advised staff of pertinent details.
  • Sorted invoices for accounting department by date stamping and filing by vendor code.
  • Resolved any customer complaints or issues in a timely fashion following established protocols.
  • Collated, bound and stored computer-generated reports.
  • Responded to inquiries and room requests made online, by phone and via email.
  • Assisted with scheduling appointments for clients and visitors.
  • Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
  • Assisted with preparing reports, presentations and other documents as requested by management staff.
  • Maintained client accounts by obtaining, recording and updating personal and financial information.
  • Supplied callers with office address and directions, employee email addresses and phone extensions.
  • Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
  • Generated monthly reports summarizing sales activities, customer feedback surveys and other relevant data.
  • Transmitted information or documents to customers through email, mailings or facsimile machine.
  • Greeted customers warmly and made them feel welcome.
  • Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Managed incoming and outgoing mail, courier services, faxes and other correspondence.
  • Worked with housekeeping and maintenance staff to address and resolve building and room issues.
  • Performed data entry into computer systems to maintain accurate records of customer information.
  • Composed and prepared routine correspondence, letters and reports with job-related software.
  • Investigated and analyzed client complaints to identify and resolve issues.
  • Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Input customer data into reservation systems and updated to reflect room changes.
  • Coordinated pick-up and delivery of express mail services.
  • Protected clients' rights by maintaining confidentiality of personal and financial information.
  • Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
  • Updated customer information in databases regularly to ensure accuracy of records.
  • Greeted visitors entering establishment to determine nature and purpose of visit.
  • Greeted visitors to provide information and direct to appropriate personnel.
  • Handled cash transactions accurately, balancing the register at the end of each shift.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Verified identity documents for new customers before opening accounts in accordance with company policies.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Signed for packages, recorded deliveries and distributed to personnel.
  • Maintained business office inventory and equipment by checking stock for needed supplies.
  • Provided administrative support such as filing documents, photocopying and scanning materials.
  • Explained policies and procedures to visitors.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Worked with cross-functional teams to achieve goals.
  • Maintained updated knowledge through continuing education and advanced training.
  • Understood and followed oral and written directions.
  • Modified existing software systems to enhance performance and add new features.
  • Recognized by management for providing exceptional customer service.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Completed day-to-day duties accurately and efficiently.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Achieved cost-savings by developing functional solutions to problems.

Front Desk Manager

Wyndham Hotel
Mount Laurel, NJ
09.2005 - 11.2015
  • Directed front desk operations with focus on hotel reputation, staff productivity and operational efficiency.
  • Implemented security protocols such as access control systems for entryways into the hotel lobby.
  • Responded to guest reviews on TripAdvisor, Booking.com and other websites typically within 48 hours.
  • Responded promptly to emergency situations such as medical emergencies or fire alarms according to established procedures.
  • Conducted transactions, confirming patient information and processing according to standard protocol.
  • Managed tasks and responsibilities for front office employees when the team was understaffed.
  • Provided concierge services for guests.
  • Hosted office meetings with staff to answer questions, resolve issues and keep employees informed of changes.
  • Proposed or approved modifications to project plans.
  • Managed guest check-in and check-out procedures, reservations and payments.
  • Generated reports on occupancy levels, revenue figures and customer feedback.
  • Promoted loyalty programs to encourage repeat business from customers.
  • Monitored occupancy rates for each day as well as weekly and monthly trends to ensure maximum revenue was achieved.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Generated reports detailing daily actions, guest numbers, accounting expenses and income and room service usage.
  • Assisted with training new staff members on front desk procedures and policies.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Assigned work and monitored performance of project personnel.
  • Ensured the front desk area was clean and presentable at all times.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Welcomed large volume of guests and improved overall customer service.
  • Analyzed business performance data and forecasted business results for upper management.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Developed lasting relationships with guests that built loyalty and drove hotel revenue.
  • Greeted guests upon arrival and checked them in to their rooms.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Facilitated successful front desk operations for high-volume hotel.
  • Mentored new staff on correct procedures, compliance requirements and performance strategies.
  • Performed cashier duties such as taking payments, balancing accounts, handling refunds and resolving any discrepancies that arose.
  • Balanced accounts and conducted nightly audits to maintain PCI compliance and reporting standards.
  • Posted room charges for food, liquor and telephone calls based on individual customer actions.
  • Monitored reservations to track incoming parties and special events.
  • Replied to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
  • Provided excellent customer service by addressing guest inquiries promptly and professionally.
  • Organized daily room assignments and ensured all necessary paperwork was completed accurately.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Maintained an up-to-date knowledge of hotel services, amenities and promotions.
  • Supervised a team of 3 front desk agents ensuring tasks were completed efficiently and effectively.
  • Created and optimized employee schedules for shift coverage.
  • Prepared monthly budgets for the front office department based on projected sales figures.
  • Recruited and trained new employees to meet job requirements.
  • Developed systems for tracking customer preferences to improve customer satisfaction ratings.
  • Oversaw cash and credit card payment transactions at the front desk.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Created marketing strategies to increase brand awareness within the local community.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Anticipated guests' needs ahead of time and responded to requests efficiently.
  • Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
  • Delegated work to staff, setting priorities and goals.
  • Planned customized itineraries for guests with special activities to support local tourism and entertainment industries.
  • Worked with room service, housekeeping, maintenance and security to meet all guest needs.
  • Corrected guest issues promptly with knowledgeable and friendly service.
  • Managed reservations by answering calls, responding to emails and booking accommodations.
  • Supervised front desk operations, enabling guests to receive superior customer service from hotel staff.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Showed off dining areas, pool, spa and fitness center to prospective and current guests.
  • Coordinated check-out processes including verifying room charges, collecting payment and issuing receipts.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Completed financial audits on scheduled basis.
  • Resolved customer complaints in a timely manner while maintaining a friendly attitude towards guests.
  • Resolved guest complaints promptly and followed-up to verify restored satisfaction.
  • Balanced hotel accounts at end of each shift.
  • Analyzed data related to guest satisfaction surveys to identify areas needing improvement.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Produced thorough, accurate and timely reports of project activities.
  • Maintained important files, running reports and delivering updates on occupancy and revenue.
  • Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Processed employee time sheets, payroll information and other administrative documents.
  • Created and managed budgets for travel, training and teambuilding activities.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Delivered products to customer locations on time.
  • Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
  • Collaborated with others to discuss new opportunities.
  • Planned and completed group projects, working smoothly with others.
  • Identified needs of customers promptly and efficiently.
  • Modified existing software systems to enhance performance and add new features.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
  • Answered 30-80 calls per shift to assist with customer questions and concerns.
  • Maintained updated knowledge through continuing education and advanced training.
  • Achieved cost-savings by developing functional solutions to problems.
  • Maintained schedule of class assignments to meet deadlines.
  • Completed day-to-day duties accurately and efficiently.
  • Recognized by management for providing exceptional customer service.
  • Worked with cross-functional teams to achieve goals.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Education

High School Diploma -

Rowan College At Gloucester County
Sewell, NJ
07-2002

Skills

  • Medical Terminology
  • Payment Collection
  • Medical Billing
  • Inventory Management
  • Patient Flow Management
  • Patient-Focused Care
  • HIPAA Compliance
  • Patient Scheduling
  • Data Entry
  • Quick Problem Solver
  • Team Management and Supervision
  • Customer Service
  • General Housekeeping Ability
  • Inventory and Supply Management
  • Adaptable
  • Equipment Sterilization
  • Customer Relationship Management (CRM)
  • Medical Terminology Knowledge
  • Restocking Lab Supplies
  • Fluent in Spanish
  • Hospice Care
  • Communicating With Patient Families
  • Medical Procedures
  • Calm and Level-Headed Under Duress
  • Patient Management
  • Patient Skin and Nail Care
  • Direct Patient Care
  • Understands Medical Procedures
  • Professional Bedside Manner
  • Insurance Claims
  • Compassionate

Timeline

Medical Assistant

COMPREHENSIVE FOOT AND ANKLE CENTER
03.2022 - Current

Front Desk Receptionist

Reconstructive Orthopedics
06.2017 - 10.2020

Surgical Scheduler

Reconstructive Orthopedics
06.2016 - 03.2022

Front Desk Manager

Wyndham Hotel
09.2005 - 11.2015

High School Diploma -

Rowan College At Gloucester County

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Daisy Espinoza