Daisy Esquivel
Carlsbad,CA
Summary
Dedicated and safety-focused professional with a background as a certified Emergency Medical Technician and experience in customer service. Adept at remaining calm under pressure, quickly assessing situations, and making critical decisions to ensure passenger safety and well-being. Skilled in providing compassionate care, clear communication, and problem-solving in fast-paced environments. Passionate about delivering exceptional service while maintaining professionalism and a positive attitude. Excited to apply strong interpersonal skills and a commitment to outstanding customer service in a dynamic airline team.
Overview
11
11
years of professional experience
Work History
Emergency Medical Technician
Premier Ambulance
Oceanside, CA
07.2024 - Current
- Effectively managed task prioritization to deliver life-saving care.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
- Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
Ski Patroller
Mountain High Resort
Wrightwood, CA
11.2022 - Current
- Extracted skiers from compromising places and situations using emergency chair lift evacuations and high angle rescue procedures.
- Transported injured skiers down mountain to arrange transport to medical facilities using toboggans and snowmobiles.
- Assessed and maintained terrain to guarantee safe environment for guests by performing avalanche control and frequent sweeps.
- Promoted accident reduction and skier safety by maintaining clear, visible warning signs and safety notices.
Transaction Manager
Coldwell Banker Home Source
Phelan, CA
12.2018 - 01.2023
- Successfully managed intricate contracts and negotiations, highlighting exceptional attention to detail and strategic skills that translate to effective record-keeping and administrative responsibilities
- Provided expert advice on market conditions and pricing strategies, demonstrating strong communication and interpersonal skills critical for effective patient interactions
- Efficiently coordinated appointments and schedules, showcasing superior organizational abilities applicable to managing patient appointments and workflows.
Customer Service Representative Lead
Planet Fitness
Hesperia, CA
12.2017 - 01.2022
- Monitored customer service calls to verify representatives' adherence to service standards and best practices.
- Built positive rapport and relationships for high levels of customer satisfaction.
- Resolved escalated customer service inquiries and complaints to maintain satisfaction.
- Coached and mentored service representatives to deliver polite, professional customer interactions.
Sales Representative Assistant Manager
Fitness 19
Hesperia, CA
06.2014 - 12.2017
- Trained new associates in successful sales and performance strategies.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Completed store opening and closing procedures by counting drawers and managing security.
- Strengthened performance by applying excellent program and project leadership skills.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Education
Associate of Science - Health Sciences
Los Angeles Pacific University
Certification - Medical Assisting
San Joaquin Valley College
Hesperia, CA08.2023
Skills
- Fluent Spanish Speaker
- Customer Service Professional
- Compassionate care
- Critical thinking
- Basic life support
- CPR and first aid
- Critical decision-making skills
- Multitasking and organization
- Time management
Timeline
Emergency Medical Technician
Premier Ambulance
07.2024 - Current
Ski Patroller
Mountain High Resort
11.2022 - Current
Transaction Manager
Coldwell Banker Home Source
12.2018 - 01.2023
Customer Service Representative Lead
Planet Fitness
12.2017 - 01.2022
Sales Representative Assistant Manager
Fitness 19
06.2014 - 12.2017
Certification - Medical Assisting
San Joaquin Valley College
Associate of Science - Health Sciences
Los Angeles Pacific University