Summary
Overview
Work History
Education
Skills
Timeline
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Daisy Estrada

Houston,TX

Summary

Organized Hostess with distinct commitment to first-rate customer service. Friendly worker known for maintaining excellent service levels in busy times and streamlining seating protocols. Successful at answering phones while greeting people in person and consistently upholding professional standards. High-energy professional skilled at welcoming guests, maintaining entrances, and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.

Overview

4
4
years of professional experience

Work History

Restaurant Hostess

Xochi Restaurant
Houston, TX
07.2023 - 12.2024

Auto Insurance Agent

Auto Insurance
Houston, TX
12.2023 - 02.2024
  • Developed and maintained relationships with existing customers to ensure satisfaction and renewals.
  • Built and maintained strong relationships with clients through regular follow-ups and excellent customer service.
  • Managed a portfolio clients, providing personalized insurance solutions based on individual needs.
  • Prepared and delivered detailed policy proposals and quotes to potential clients.

Restaurant Hostess

Eloise Nichols
Houston, TX
06.2022 - 05.2023
  • Communicated with kitchen staff regarding customer feedback or complaints.
  • Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
  • Checked dining and serving areas to verify proper cleanliness and readiness for guests.
  • Escorted guests to seating area, furnished menus and highlighted daily specials.
  • Developed long-term relationships with customers to increase opportunities for repeat business.

Restaurant Hostess

Carcol Mexican Restaurant
Houston, TX
03.2021 - 05.2023
  • Assigned seating arrangements based on customer preferences and restaurant policies.
  • Greeted customers and escorted them to their tables.
  • Performed opening and closing duties such as restocking supplies and cleaning work areas.
  • Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Greeted guests and sat customers at tables or in waiting areas.

Education

High School Diploma -

AAMA Sanchez Charter School
Houston
06-2020

Skills

  • Customer Service
  • Reservations Coordination
  • Conflict Resolution
  • Supply Restocking
  • Server Support
  • Table setting arrangements
  • Multitasking
  • Computer skills

Timeline

Auto Insurance Agent

Auto Insurance
12.2023 - 02.2024

Restaurant Hostess

Xochi Restaurant
07.2023 - 12.2024

Restaurant Hostess

Eloise Nichols
06.2022 - 05.2023

Restaurant Hostess

Carcol Mexican Restaurant
03.2021 - 05.2023

High School Diploma -

AAMA Sanchez Charter School

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Daisy Estrada