Daisy Farias
Riverside,CA
Summary
Motivated individual with experience in customer service. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Dynamic Manager offering expertise in building partnerships, retaining key accounts, and enhancing profit channels. Strong leader with proficiency in growing professional networks, influencing decision-makers, and devising successful strategies.
Overview
9
9
years of professional experience
Work History
Pest Account Manager
Pink Xterminators
03.2021 - Current
- Organizing and scheduling appointments with admin software.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Educated clients on new products or services to increase customer engagement with brand.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
- Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
- BNI (Business Networking International) member: Attending weekly meetings allowed us to share ideas, obtain support in achieving our goals, and establish a sense of accountability for taking action to advance our company
Workers Compensation Coordinator
Market Place Physical Therapy
02.2019 - 03.2021
- Submit referrals and orders for physical therapy, orthopedics and other specialties to claim adjusters and third-party administrators for approval
- Use of EMR to facilitate referral process; improved tracking method and implemented new referral process
- Answer and direct phone calls to the appropriate department, schedule appointments for all locations
- Maintaining supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
- Enhanced practice efficiency by completing basic administrative tasks such as answering calls, scheduling appointments, and arranging files.
- Assisted patients with employing assistive devices such as splints and braces to support treatment goals.
- Recorded treatment given and equipment used.
- Proven ability to learn quickly and adapt to new situations.
- Analyzed and evaluated existing compensation and benefits programs and recommended improvements.
Front Office Coordinator/ Office Administrative Assistant
Quality Life Group
01.2015 - 01.2019
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Collect patient and client documents and information upon referral.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
- Conducted functional behavior assessments, functional analysis, preference assessments, and assessments of basic learning and language skills to identify target behaviors and purpose of behaviors.
- Created progress reports, assessments and charting within required timeframes.
- Worked closely with adults and children in community settings, at residential facilities and within homes.
Education
Bachelor of Arts in Human Services -
Southern New Hampshire University
Hooksett, NH06.2026
Associates Degree -
Riverside Community College
Riverside, CA06.2021
Skills
- Lead Generation
- Report Writing
- Account Development
- Vendor Relations
- Advertising
- Sales Development
- Customer Service
- Schedule Management
- Client Relationship Management
- Business Development
- Community Involvement
- Systems and Software Expertise
- Compliance Requirements
Additional Information
Volunteer at Serenity Group in Corona CA. Experience with working, talking and listening to individuals with diverse backgrounds.
Languages
Spanish
Groups
BNI Networking group, 09/01/21, Present
Awards
Banana award, 01/01/22
Event coordinator for non profit organizations
*Helped plan sober events including 80s dances, golf outings, comedy shows, and game evenings.
*Served as co-chair of club activities and assisted in facilitating events by planning fundraising efforts, food drives, raffles, and decoration events.
*I've organized and assisted in panels for sober institutions and organizations.
*Helped out on two different committees for annual conferences in southern California and lake Havasu, Arizona.
*Helped promote club membership through monthly raffles.
Timeline
Pest Account Manager
Pink Xterminators
03.2021 - Current
Workers Compensation Coordinator
Market Place Physical Therapy
02.2019 - 03.2021
Front Office Coordinator/ Office Administrative Assistant
Quality Life Group
01.2015 - 01.2019
Bachelor of Arts in Human Services -
Southern New Hampshire University
Associates Degree -
Riverside Community College