DAISY FERNANDEZ
New York,NY
Summary
Knowledgeable in communication skills and excellent in customer service with over twelve years of experience. Bilingual (Spanish). Technical troubleshooting skills, Microsoft Office certified in providing office support. Dependable, reliable, resourceful and an efficient team player. Valid driver's license.
Overview
13
13
years of professional experience
Work History
Personal Care Assistant
Prolife Home Care
Bronx, NY
02.2020 - Current
- Transporting and accompanying patients to doctors office or to hospital
- Assisted clients with daily activities like bathing, dressing, and meal preparation
- Provided companionship and emotional support to clients in their homes
- Administered medications and followed care plans as directed by healthcare professionals
- Monitored and documented clients' vital signs, symptoms, and overall wellbeing.
PARKS SECURITY SERVICE
New York City Parks
New York, NY
01.2020 - 04.2020
- Check identification of all persons entering premises and ensure all guests sign in
- Validate membership cards by operating computer database
- Monitored park grounds to ensure safety and security of visitors
- Provided information and assistance to park guests to enhance their overall experience.
CASE MANAGER
Bronxworks
Bronx, NY
08.2015 - 12.2018
- Provide direct services to clients, including intake, engagement, assessment, referral, service plan development, advocacy, and counseling
- Facilitate investigations, medical and treatment referrals, and ongoing legal proceedings
- Provide general clerical support, including filing, scanning, and faxing, typing, answer telephones
- Report to, and meet with, supervisor on a monthly basis, perform additional duties as assigned
- Developed treatment plans for clients and coordinated multidisciplinary team meetings
- Provided crisis intervention and supportive counseling to at-risk populations
- Conducted comprehensive assessments to identify client needs and goals
- Advocated for clients to access necessary resources and support services.
IT Administrative Assistant
Department of Homeless Services
New York, NY
10.2011 - 02.2014
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Learned and adapted quickly to new technology and software applications.
Skills
- Networking
- Software
- Hardware
- Customer service
- Problem-solving
- Technical troubleshooting
- Communication
- Time management
- Teamwork
- Attention to detail
- Multi-tasking
- Adaptability