Creating graphics and visual content
DAISY FERNANDEZ
System Administrator
New York,NY
Summary
Knowledgeable in communication skills and excellent in customer service with over twelve years of experience. Bilingual (Spanish). Technical troubleshooting skills, Microsoft Office certified in providing office support. Dependable, reliable, resourceful and an efficient team player. Valid driver's license.
Overview
13
13
years of professional experience
Work History
Personal Care Assistant
Prolife Home Care
Bronx, NY
02.2020 - Current
- Transporting and accompanying patients to doctors office or to hospital
- Assisted clients with daily activities like bathing, dressing, and meal preparation
- Provided companionship and emotional support to clients in their homes
- Administered medications and followed care plans as directed by healthcare professionals
- Monitored and documented clients' vital signs, symptoms, and overall wellbeing.
PARKS SECURITY SERVICE
New York City Parks
New York, NY
01.2020 - 04.2020
- Check identification of all persons entering premises and ensure all guests sign in
- Validate membership cards by operating computer database
- Monitored park grounds to ensure safety and security of visitors
- Provided information and assistance to park guests to enhance their overall experience.
CASE MANAGER
Bronxworks
Bronx, NY
08.2015 - 12.2018
- Provide direct services to clients, including intake, engagement, assessment, referral, service plan development, advocacy, and counseling
- Facilitate investigations, medical and treatment referrals, and ongoing legal proceedings
- Provide general clerical support, including filing, scanning, and faxing, typing, answer telephones
- Report to, and meet with, supervisor on a monthly basis, perform additional duties as assigned
- Developed treatment plans for clients and coordinated multidisciplinary team meetings
- Provided crisis intervention and supportive counseling to at-risk populations
- Conducted comprehensive assessments to identify client needs and goals
- Advocated for clients to access necessary resources and support services.
IT Administrative Assistant
Department of Homeless Services
New York, NY
11.2011 - 03.2014
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Learned and adapted quickly to new technology and software applications.
Education
System Administrator - Management Information Systems
ServiceNow.com
09-2024
Comptia A+ Certificate - Information Technology
Per Scholas
09-2019
MICROSOFT OFFICE SPECIALIST CERTIFICATE - Office Technology
Wildcat Service Corporation
03-1998
Some College (No Degree) - Social Sciences
College of New Rochelle, The
Skills
- Networking
- Software
- Hardware
- Customer service
- Problem-solving
- Technical troubleshooting
- Communication
- Time management
- Teamwork
- Attention to detail
- Multi-tasking
- Adaptability
Work Preference
Work Type
Full TimePart TimeContract WorkInternshipLocation Preference
RemoteHybridImportant To Me
Work-life balanceCareer advancementPersonal development programsWork from home option401k matchPaid time offPaid sick leaveStock Options / Equity / Profit SharingQuote
"Success is not final, failure is not fatal: It is the courage to continue that counts."
Winston Churchill
Accomplishments
- Achieved a 20% reduction in processing time by introducing Canva for project management tasks.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved Clients concerns which led to 15% increase in overall efficiency.
- Achieved zero discrepancies by completing monthly financial audits with accuracy and efficiency.
https://bit.ly/3yNgKop
I created a Landing Page using Canva on July 4th, 2022, this page showcases the exceptional cleaning services we provided. At that time, our business was dedicated to offering top-notch home cleaning services tailored to our clients' needs.
Our landing page not only provided essential information about our services but also served as an effective advertising tool. It was designed to be shareable via a link, making it easy for our satisfied clients to recommend us to their friends and family.
Click the link below to see for yourself and learn more about how we transformed homes with our meticulous cleaning services.
https://bit.ly/3yNgKop
Software
Email marketing campaigns
Video conferencing and webinars
Improving efficiency and service delivery