DAISY FIGUEROA
Summary
To work in a reputable organization and secure an opportunity to fully utilize my knowledge and skills while making a significant contribution to the success of the company.
Overview
20
20
years of professional experience
Work History
Air Import/Export Coordinator
OEC Group
07.2020 - 10.2023
- Coordinated all aspects of Air Import/Export shipments including; preparing documentation, data entry, tracing, billing and arranging deliveries.
- Enhanced customer satisfaction by addressing and resolving import/export issues promptly.
- Communicate daily with airlines, vendors, truckers, customers, sales reps, brokerage and overseas offices to ensure efficient coordination of freight and delivery of goods.
- Coordinated cross-functional teams for effective communication and timely delivery of shipments.
- Developed strong relationships with customs brokers, facilitating faster clearance of goods.
- Increased profit margins, identifying potential cost-saving measures in the supply chain process.
- Managed logistics planning to optimize routes, minimize delays, and reduce transportation costs.
- Facilitated smooth transport coordination by liaising directly between carriers and other involved parties such as customs officers.
- Ensure that all movements of cargo are in correspondence with Dept. of Homeland Security regulations.
- Monitored and maintained import and export tracking systems for delivery of accurate and up-to-date records of shipments.
- Established and built positive relationships with vendors, promoting best trucking rates
- Track shipments closely from origin to destination to meet customers deadlines
- Built working relationships with clients to foster loyalty and encourage repeat business.
- Advised clients on transportation and payment methods.
- Bargained rates with vendors and carriers for favorable shipping options.
- Assist sales representatives with warehouse and trucking requests.
Operations Supervisor
Worldwide Flight Services
08.2013 - 11.2019
- Managed daily operations, ensuring a smooth workflow in a fast-paced environment.
- Supervised and trained staff to maximize productivity and adhere to company policies.
- Monitored flight operation and coordinating floor duties according to arrival/departure times
- Collaborated with other warehouse supervisors to achieve company-wide goals and objectives.
- Answer emails/phones regarding AMS, cargo tracking and other issues
- Enhanced team performance through regular coaching and feedback sessions, resulting in increased employee satisfaction.
- Developed comprehensive office procedures, establishing clear expectations for staff members roles and responsibilities.
- Handled escalated customer service issues promptly, fostering an atmosphere of trust between clients and the airline
- Prepare documentation and ensuring all shipments are departing according to government regulations.
- Accepting and handling dangerous goods shipments
- Help track missing cargo and coordinate floor searches with warehouse personnel.
- Prepared reports for TSA and ensured that all documentation was supplied to U.S Customs
- Assisted Homeland Security inspectors with shipments on various governmental holds.
- Updated reports, managed accounts, and generated reports for company database.
Mortgage Service Specialist
Bank Of America
06.2012 - 04.2013
- Improved customer satisfaction by promptly addressing and resolving mortgage-related inquiries and concerns.
- Managed high call volume while maintaining professionalism and empathy towards distressed customers facing foreclosure or other challenges.
- Educated homeowners with various mortgage products available to help them make informed decisions about their home financing options.
- Assisted clients in navigating online platforms for easy access to account information.
- Cross-trained and provided backup support for organizational leadership.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained detailed records of customer interactions.
- Exceeded monthly performance, contributing to the success of the call center operations.
- Processed payments and maintained detailed records of customer interactions.
- Assist with linkage to non-profit assistant agencies and helping with special projects including bankruptcy.
Account Manager
EBSCO
12.2006 - 12.2011
- Worked with public libraries, schools, hospitals and government agencies regarding their printed subscriptions.
- Managed a diverse portfolio of accounts, ensuring timely communication.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Renewed subscriptions and processed new orders daily to avoid lapse in service.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks.
- Processed payment over the phone and through credit memos.
Hotel Front Desk Clerk
GuestHouse Inn & Suites
05.2003 - 11.2006
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
- Assisted guests with inquiries and resolved issues promptly, ensuring positive feedback.
- Collaborated with housekeeping to maintain room readiness, enhancing guest comfort.
- Trained new front desk staff in customer service, hotel policies, procedures, and hotel operations.
- Handled financial transactions accurately, ensuring proper billing and payment processing.
- Maintained a clean and organized front desk area, creating a welcoming environment for guests.
- Supported event planning efforts by coordinating room bookings and accommodations for large groups.
- Conducted security checks throughout the property, contributing to a safe environment for both guests and staff.
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Oversaw and organized calendar to schedule reservations and monitor cancellations.
- Handled wake-up calls to determine guests receive prompt and reliable wake-up services.
- Monitored security cameras to maintain safety and security of guests and hotel.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Coordinated with vendors for repair and maintenance of hotel.
Skills
- Customer Service Excellence
- Documentation Preparation
- Goal setting
- Staff Training
- Computer Skills
- Work Planning and Prioritization
- Organizational Skills
- Attention to Detail
- Problem Solving
- Time management
- Adaptability and Flexibility
- Bilingual in Spanish
References
References available upon request.
Timeline
Air Import/Export Coordinator
OEC Group
07.2020 - 10.2023
Operations Supervisor
Worldwide Flight Services
08.2013 - 11.2019
Mortgage Service Specialist
Bank Of America
06.2012 - 04.2013
Account Manager
EBSCO
12.2006 - 12.2011
Hotel Front Desk Clerk
GuestHouse Inn & Suites
05.2003 - 11.2006