Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Daisy Flores

Leavenworth,KS

Summary

Dynamic bilingual with proven expertise in account management and customer service. Skilled in conflict resolution and risk assessment, I consistently foster strong relationships while efficiently resolving complex issues. Committed to delivering exceptional service, I thrive in fast-paced environments and adapt to meet diverse client needs. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

10
10
years of professional experience

Work History

Bilingual Account Representative

Apex Capital Corp
Fort Worth, TX
05.2021 - Current
  • Managing a portfolio with limited management oversight. Responsible for the timely collection of accounts receivables, mitigating risk, and maintaining debtor relationships.
  • Collaborated with other departments to resolve complex customer issues quickly.
  • Built relationships with customers by delivering exceptional service on a consistent basis.
  • Utilized problem solving skills to address customer concerns in a timely manner.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Provided customer service in Spanish and English to clients, responding to inquiries regarding account status, billing issues, and product information.
  • Completing daily tasks with limited management.

Personal Banker

Guaranty Bank And Trust
Mount Pleasant, TX
08.2018 - 04.2021
  • Verify customer identification and endorsements. Accept deposits and withdrawals on demand, and savings accounts. Cash checks within the limits assigned, and accept loan payments.
    Issue and/or redeem bonds, cashier's checks, traveler's checks, and money orders.
  • Balance daily transactions, and verify the cash total. Detect and resolve out-of-balance conditions. Open new accounts, and assist customers with account inquiries and discrepancies. Prepare and maintain account paperwork, including signature cards, check orders, transfers, and service charges.
  • Engaging customers in the lobby and on the phone to assist, educate, and train them on how to conduct transactions through self-service technologies.
  • . Complying with all federal, state, and local regulatory rules and regulations governing financial institutions, as well as all company policies and procedures.

Front Desk Receptionist

Dr. Zambranos Office
Mount Pleasant, Texas
01.2015 - 07.2018
  • Performed administrative and clinical task. Ensuring cleanliness, sanitation, and maintenance of all exam rooms, equipment, taking patients medical history, and vital signs. Assisting with procedures, relaying messages from patient to physician regarding prescriptions. Trained new staff on quality control procedure. Managed general office duties such as answering multiple phone lines, confirming insurance eligibility. Helped implement practices quality assurance and control program. Efforts ensured compliance with HIPAA and OSHA regulations and improved patient care/satisfaction.

Education

High School Diploma -

NTCC
Mount Pleasant, TX
05-2006

Skills

  • Account management
  • Customer service
  • Bilingual communication
  • Conflict resolution
  • Accounts receivable
  • Data entry
  • Time management
  • Team collaboration
  • Risk assessment
  • Dispute resolution
  • Reliability
  • Relationship building
  • Clerical support
  • Adaptability and flexibility

Languages

English
Professional
Spanish
Professional

Timeline

Bilingual Account Representative

Apex Capital Corp
05.2021 - Current

Personal Banker

Guaranty Bank And Trust
08.2018 - 04.2021

Front Desk Receptionist

Dr. Zambranos Office
01.2015 - 07.2018

High School Diploma -

NTCC

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Daisy Flores