Daisy Franco
Cleveland
Summary
Project management professional with track record of delivering high-impact projects in diverse environments. Adept at driving project timelines and ensuring quality outcomes through strategic planning and execution. Highly collaborative, adaptable, and committed to team success and client satisfaction.
Overview
17
17
years of professional experience
Work History
Project Manager
Pritchard Industries Southwest Inc
06.2019 - 09.2024
- Manage and Provide leadership to Supervisors and Lead personnel assigned to the buildings
- Responsible for overall direction, coordination, and evaluation of personnel
- Carry out supervisory responsibilities in accordance with the company's policies and applicable laws
- Ensure that all paperwork, including terminations, labor variance action plans and operational model is complete and accurate and is submitted to the district in a timely manner
- Ensure that payroll is accurate and submitted
- Conduct quality of service inspections
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Established effective communication among team members for enhanced collaboration and successful project completion.
Customer Service Representative II
C&S Wholesale Grocers
02.2016 - 06.2019
- Assisting customers with any account inquiries they may have which may include verifying all order changes, expediting requests or processing order cancellations
- Completing all general office tasks such as copying, scanning, faxing and answering phones
- Making sure all emails get answered in a timely and efficient manner
- Running a credit report and making sure all lingering credits are voided and all returns are credited properly
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Improved resolution time with effective problem-solving for customer complaints.
Payroll Clerk
Boccard
01.2012 - 01.2015
- Began as a quality control clerk and was promoted to payroll clerk
- Daily tasks included documentation preparation and data entry
- Revised and approved material test reports and inserted correct heat numbers as needed
- Discussed and resolved issues with other departments
- Revised and fixed time logs for company employees
- Prepared employee badges by taking photos and putting employee information in the system
- Ordered and reviewed background checks in a timely order
- Took care of employee requests such as new uniforms and customer support
- Maintained payroll information by calculating, collecting, and entering data.
- Updated employee files with new details such as changes in address or salary levels.
- Responded to employee inquiries to clarify payroll issues regarding wages, deductions and taxes.
- Verified timekeeping records and handled any discrepancies with employees.
- Processed new hire paperwork and documents.
Secretary
Texas Capital Auto Sales
01.2011 - 01.2012
- Welcomed all clients and provided them with general information while assisting with sales
- Performed office tasks such as scanning, copying, emailing and answering phones
- Maintained organized filed documents and translated them as needed
Quality Control Clerk
Boccard
01.2008 - 01.2011
- Prepared documents, reports and sketches for colleagues
- Answered phone calls and replied to client emails
- Filed documents and organized them by proper department
- Assisted in root cause analysis investigations for non-conforming products, contributing valuable insights and recommendations for corrective actions.
- Streamlined communication between departments, resulting in improved issue resolution and faster response times.
- Improved product quality by conducting thorough inspections and identifying defects in materials.
Education
Cosmetology -
Houston Training Schools
Houston, TX01.2013
Associate of Arts -
Houston Community College
Houston, TX01.2010
Skills
- Fluent in Spanish
- Microsoft Office
- CRM
- Vista Plus
- Project scheduling
- Project management
Timeline
Project Manager
Pritchard Industries Southwest Inc
06.2019 - 09.2024
Customer Service Representative II
C&S Wholesale Grocers
02.2016 - 06.2019
Payroll Clerk
Boccard
01.2012 - 01.2015
Secretary
Texas Capital Auto Sales
01.2011 - 01.2012
Quality Control Clerk
Boccard
01.2008 - 01.2011
Associate of Arts -
Houston Community College
Cosmetology -
Houston Training Schools
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