Daisy Garcia

Lead Patient Care Coordinator

Kadlec Regional Medical Center

Richland, WA

06.2010 - Current

Provided direction to staff members on patient care issues.
Developed strategies for improving quality of service delivery to patients.
Reviewed incident reports and took corrective action as needed.
Implemented new policies and procedures related to patient care.
Participated in regular performance improvement activities and initiatives.
Scheduled appointments for patients according to their needs.
Ensured compliance with state regulations and hospital policies related to patient care.
Provided guidance and support to junior staff members in their daily duties.
Tracked data from various sources such as electronic health records systems and paper charts.
Scheduled evaluations and procedures for patients.
Completed insurance verifications and claim forms for patient intake and processing.
Established strong work network by building professional relationships with physicians and fellow employees.
Provided administrative support for patient care staff.
Received and routed care team messages and documents to appropriate staff.
Coordinated patient referrals to specialists and other healthcare services.
Coordinated with insurance companies to confirm patient coverage and process claims.
Managed patient appointments, ensuring efficient scheduling and rescheduling as necessary.
Communicated with patients with compassion while keeping medical information private.
Collaborated with multi-disciplinary staff to improve overall patient care and response times.
Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
Assisted in developing strategies for improving efficiency within the Scheduling Department.
Developed and maintained scheduling procedures to ensure timely completion of projects.
Created, updated, and monitored project schedules for multiple departments.
Maintained accurate records of all tasks completed by the team.
Assigned tasks to appropriate personnel based on their skill level and availability.
Identified areas where processes can be improved upon, resulting in greater efficiency within the team.
Ensured compliance with established policies and procedures related to scheduling activities.
Communicated schedule changes effectively throughout the organization when necessary.
Scheduled and confirmed appointments.
Maintained positive working relationship with fellow staff and management.
Handled incoming calls and directed callers to appropriate department or employee.
Assisted organizational efforts by filing, entering data and answering phones.
Maintained front desk to provide positive first impression.
Received and distributed mail, letters and packages.
Answered phones and routed voicemails to respective employees.
Coordinated support to facilitate general office operations.
Greeted guests and vendors to assist in navigating space.
Offered reception coverage to relieve staff during absences or breaks.
Reserved and managed meeting room availability.
Conducted outreach to community providers for referrals and resources.
Maintained accurate records of all referrals, including contact information and follow-up activities.
Performed data entry related to referrals into electronic health record systems.
Ensured compliance with applicable laws and regulations regarding referrals.
Advised staff on appropriate protocols when making a referral.
Communicated regularly with patients regarding their care plans following a referral.
Assisted in training new employees on the organization's policies for making referrals.
Scheduled patients according to availability, urgency and insurance authorization guidelines.
Reviewed demographic, clinical and insurance information before sending to referred specialists.
Reviewed referral details and expectations with providers and patients and requested new referrals when necessary.
Answered questions and resolved concerns raised by both patients and specialists.
Managed daily patient referrals daily through multi-line telephone system.
Performed additional office duties, handling patient service inquiries and receiving payments.
Assisted referred patients in filling out applications and insurance forms.
Verified documents and associated records to catch and resolve discrepancies.
Developed productive working relationships with numerous insurance company representatives.
Educated patients on the referral process, including expected timelines and preparation for specialist visits.
Worked closely with billing departments to ensure accurate coding and billing for referred services.
Maintained accurate and up-to-date patient records, including referral status and follow-up information.
Resolved issues arising during the referral process, including insurance denials and appointment scheduling conflicts.
Implemented process improvements to enhance efficiency and effectiveness of the referral coordination system.
Coordinated with healthcare providers to verify patient insurance coverage and obtain necessary pre-authorizations for treatments.
Recruited, hired and trained new medical and facility staff.

Summary

Overview

Work History

Lead Patient Care Coordinator

Scheduler

Education

Associate of Applied Science - Project Management

High School Diploma -

Skills

Languages

References

Timeline

Lead Patient Care Coordinator

Scheduler

Associate of Applied Science - Project Management

High School Diploma -

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