Daisy Garcia
Houston,TX
Summary
Healthcare professional prepared for senior-level responsibilities in patient access. Proven track record in enhancing patient service processes and streamlining operations. Valued team collaborator focused on delivering results and adapting to changing needs.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sr Patient Access Representative
UT Physicians
02.2020 - Current
- Managed high call volumes while maintaining exceptional customer service standards for patients and healthcare providers alike.
- Answered incoming calls, scheduled appointments and filed medical records.
- Enhanced patient experience with empathetic communication and personalized assistance.
- Trained new Patient Access Representatives, contributing to a more skilled and efficient team.
- Followed document protocols to safeguard confidentiality of patient records.
Front Desk Agent
Ymca Of Greater Houston
08.2019 - 12.2019
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Supervisor in Training
Blackmon Mooring
08.2016 - 07.2018
- Achieved operational excellence through consistent monitoring and evaluation of team performance.
- Increased customer satisfaction with effective communication and timely resolution of issues.
- Improved safety standards by conducting thorough inspections and enforcing strict compliance with regulations.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
High School Diploma -
James Madison High School
Houston06-2012
Skills
- HIPAA compliance
- Insurance verification
- Appointment scheduling
- Customer service
- Patient registration expertise
- Multitasking and organization
- Team collaboration
- Money handling
- Patient education
- Electronic health records
- Phone and email etiquette
- Flexible schedule
Certification
- Advanced Cardiac Life Support Certificate (ACLS) - American Heart Association.
- Basic Life Support Certificate (BLS) - American Heart Association or Red Cross.
Languages
Spanish
Native or Bilingual
Timeline
Sr Patient Access Representative
UT Physicians
02.2020 - Current
Front Desk Agent
Ymca Of Greater Houston
08.2019 - 12.2019
Supervisor in Training
Blackmon Mooring
08.2016 - 07.2018
- Advanced Cardiac Life Support Certificate (ACLS) - American Heart Association.
- Basic Life Support Certificate (BLS) - American Heart Association or Red Cross.
High School Diploma -
James Madison High School
Similar Profiles
Katia ArcclesseKatia Arcclesse
Medical Assistant, RMA at UT PhysiciansMedical Assistant, RMA at UT Physicians
Erica EncisoErica Enciso
Medical Assistant III at UT PhysiciansMedical Assistant III at UT Physicians
Krystal MeddersKrystal Medders
LVN at UT PHYSICIANSLVN at UT PHYSICIANS