Drawing
DAISY GERARDO
Los Angeles,CA
Summary
My sole objective is to be part of a successful company where given the opportunity to utilize my skills while learning new skills. I'm highly-enthusiastic Customer Service professional with 3 years of client interface experience. Proven track record in meeting and exceeding sales goals. Energetic, outgoing and driven to reach company goals. Personable professional capable of building immediate, positive customer rapport and long-term loyalty.
Planned career break:
01/2023-04-2024
Took a year off my career to focus on being a stay-at-home parent, but I read countless books and stayed productive. Now I'm ready to work.
Overview
9
9
years of professional experience
2
2
Languages
Work History
Delivery Driver
Amazon
Burbank, CA
08.2022 - 02.2023
- Received daily delivery instructions and route assignments from dispatch.
- Ensured accurate completion of all paperwork associated with deliveries.
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Monitored fuel level throughout shift and refueled when necessary.
- Navigated routes with relevant map programs and GPS systems.
Dispatcher
Herbarium
Los Angeles, CA
2021.01 - 2021.05
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Maintained updated and detailed records of calls in physical and electronic database.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Generated reports to track deliveries and maintain proper records and documentation.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Scheduled and organized delivery routes.
- Managed customer accounts and invoicing.
Flower Host
Cannabis Cafe
1201 N La Brea Ave, CA
10.2019 - 03.2020
- Provided excellent service and attention to customers when face-to-face.
- Delivered smoking devices/rentals to customer's location.
- Recognized by management for providing exceptional customer service.
- Maintained updated cannabis knowledge through management and conducting my own research.
- Checked on guests to verify satisfaction with meals/cannabis and suggested additional items to increase restaurant sales.
Budtender
Los Angeles Kush
Los Angeles, CA
12.2018 - 08.2019
- Managed products by restocking and arranging displays and general sho upkeep
- Handled large volume of cash with high accuracy and security each day
- Oversaw sale of merchandise such as flowers, concentrates and edibles
- Discussed strains, qualities and effects of marijuana for medicinal and recreational needs
- Counted and verified orders picked to ensure accuracy
- Assisted in management of business operations by maintaining records and files, preparing cost and inventory reports, and ordering supplies
- Continually cleaned work areas and equipment
- Trained new team members on specific operations and requirements to meet management needs
- Ensure customers always received exceptional service
- Great customer service is always provided
- Knowledge on several different products and familiar with benefits
Budtender
Via Verde
Los Angeles, CA
06.2018 - 10.2018
- Discussed strains, qualities and effects of marijuana for medicinal and recreational needs
- Assisted over 200 patients daily
- Managed a high volume of cash in an accurate and secure fashion
- Sold flower, concentrates and edibles in a fast-paced environment
- Answered all customers inquires
- Operated equipment such as sales
- Maintained work environment in a neat and orderly condition
Budtender
Ogs and Ozs
Los Angeles, CA
03.2018 - 06.2018
- Discussed strains, qualities and effects of marijuana for medicinal and recreational needs.
- Oversaw the sale of merchandise such as flowers, concentrates and edibles.
- Maintained floor by restocking and organizing display
- Weighed and prepared products in order to accurately package and label items for sale.
- Responsible for promoting safe and clean working environment.
Cashier/Customer Service Representative
McDonald's
Rosemead, CA
01.2017 - 01.2018
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
Retail Sales Associate
Moulin Rouge
Los Angeles, CA
01.2016 - 08.2016
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Answered questions about store policies and addressed customer concerns.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Sales Representative
Candies Land Kiosk, The Americana at Brand
Glendale, CA
12.2015 - 05.2016
- Developed and implemented sales strategies to increase profits.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Addressed customer needs and made product recommendations to increase sales.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
Sandwich Artist/Cashier Manager
SUBWAY®Restaurants
Los Angeles, CA
12.2013 - 08.2015
- Met sales targets by encouraging customers to buy extra food items such as drinks, desserts, and sides.
- Executed sandwich artistry duties with very low occurrence of errors.
- Greeted guests, promoted specials, and took orders.
- Shared information with customers about menu items, preparation methods, and ingredients.
- Operated manual and electric appliances to peel, slice, and trim food.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Trained team members to prepare sandwiches and other items according to instructions.
- Monitored inventory and requisitioned low-stock items.
- Kept workplace clean and organized in line with restaurant policies.
Education
Certified Professional Coder - Medical Billing & Coding
UEI College - Gardena
West Covina06-2024
High School Diploma -
Entertainment and Media Arts High School
2015
Administration to Criminal Justice
Pasadena City College
Skills
- CPR Certification
- Quick Learner
- Customer and Personal Service
- Organization
- Self-motivator
- Exceptional communication skills
- Experienced cashier
- Experience closing manager
- Cash handling
- Food Safety Certificate
- Excel in customer care
- Lead Development
- Familiar with various POS Systems
- Dispatch Communication
- Package scanning
- Cargo Handling
- Punctual and Reliable
- Loading and unloading
- Valid Driver's License
- Leadership
Timeline
Delivery Driver
Amazon
08.2022 - 02.2023
Dispatcher
Herbarium
2021.01 - 2021.05
Flower Host
Cannabis Cafe
10.2019 - 03.2020
Budtender
Los Angeles Kush
12.2018 - 08.2019
Budtender
Via Verde
06.2018 - 10.2018
Budtender
Ogs and Ozs
03.2018 - 06.2018
Cashier/Customer Service Representative
McDonald's
01.2017 - 01.2018
Retail Sales Associate
Moulin Rouge
01.2016 - 08.2016
Sales Representative
Candies Land Kiosk, The Americana at Brand
12.2015 - 05.2016
Sandwich Artist/Cashier Manager
SUBWAY®Restaurants
12.2013 - 08.2015
Certified Professional Coder - Medical Billing & Coding
UEI College - Gardena
High School Diploma -
Entertainment and Media Arts High School
Administration to Criminal Justice
Pasadena City College
Quote
Business opportunities are like buses, there’s always another one coming.
Richard Branson
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Running
Reading
Writing
Blogging