Summary
Overview
Work History
Education
Skills
Bilingual
Timeline
Generic

Daisy Gonzalez

San Antonio

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Trustworthy Detention Officer with 10 years of experience. Talented at quickly deescalating conflicts and maintaining superior levels of levelheadedness. Intelligent and agile with remarkable security awareness.

Overview

10
10
years of professional experience

Work History

Detention Officer

SAPD
11.2022 - 05.2024
  • Responded swiftly to emergency situations with appropriate use of force when necessary to protect both inmates'' well-being and facility security.
  • Responded promptly to emergency situations and provided medical aid.
  • Processed inmates by taking photographs and fingerprints.
  • Improved facility safety by performing thorough inspections of cells, common areas, and property for contraband or damage.
  • Took custody of prisoners from arresting officers to begin processing into detention facility.
  • Contributed to the efficient processing of new detainees by conducting intake procedures such as fingerprinting, photographing, and inventorying personal belongings.
  • Conducted physical searches of prisoners and premises in search of weapons and contraband.
  • Maintained a safe environment for inmates and staff through effective communication and adherence to established protocols.
  • Participated in ongoing training sessions to stay current on best practices in detention management and security protocols.
  • Physically restrained prisoners during prisoner altercations using leverage holds and legal force.
  • Enhanced inmate security by conducting regular cell checks and monitoring daily activities.
  • Regularly conducted security and sanitation checks.
  • Assisted in the preparation and execution of transport assignments, ensuring both detainee and officer safety during transfers to other facilities or court appearances.
  • Enhanced security measures by conducting thorough searches and inspections.
  • Enhanced communication with law enforcement agencies for smoother transfer and release processes.
  • Assisted in intake and release of inmates.
  • Responded to emergency situations and de-escalated hostile confrontations.
  • Investigated and responded to incidents of inmate misconduct.
  • Prepared reports to document incidents and violations.

Supervisor

Burkes Outlet Bealls
12.2021 - 07.2022
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Maintained high safety standards to ensure secure workplace for all employees and visitors.

Sales Associate

Walmart
06.2020 - 11.2020
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Used cash registers and POS systems to request and record customer orders and compute bills.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Operated cash register for cash, check and credit card transactions with 99% accuracy.
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.

Correctional Officer

Geo Group Inc.
12.2018 - 12.2019
  • Completed dorm sanitation and maintenance checks and reported results to management.
  • Investigated attempted escapes and conducted searches for escaped inmates.
  • Made rounds at specified intervals and conducted head counts and roll calls.
  • Built solid relationships with staff and residents to keep institution safe and secure.
  • Established positive working relationships and maintained boundaries with resident offenders.
  • Verified facility security by inspecting plumbing, outside areas, locks and cells for potential hazards.
  • Searched building and grounds, living quarters and work areas for contraband.
  • Restrained juvenile inmates when disturbances required physical intervention.
  • Directed activities of inmate crews working on maintenance, operations, farming and construction projects.
  • Tracked inmates through head counts, visitor logs and scheduled activities.
  • Prepared, processed and maintained forms, reports, logs, records and activity journals.
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers.
  • Escorted inmates to and from cells, court, hospitals and medical appointments.

Youth Development Specialist

Geo Group Inc.
08.2017 - 12.2018
  • Supervised individuals in small group atmosphere to cultivate safety, independence and structure.
  • Provided guidance and advice to help cultivate self-esteem and community involvement.
  • Used cognitive behavior therapy to assist youth in recognizing and redirecting poor habits.
  • Delivered youth transitional assistance in areas of education, life skills and career development.
  • Designed individualized independent youth living plans to help youngsters learn self-reliance.
  • Developed individual and group programs to encourage prosocial behaviors.
  • Accommodated youths with academic and vocational trainings to deliver information on future career opportunities.
  • Created and facilitated recreation and education activities for youths to engage in groups in safe environment.
  • Applied crisis intervention methods to de-escalate potentially dangerous scenarios.
  • Assisted children and teens with homework, quizzed on material prior to tests and signed off on assignments.
  • Encouraged children to talk issues out with each other and without anger, which eased tense situations.
  • Supervised youth in engaging environment to promote security and safety for all ages.
  • Monitored youth behavior and offered guidance and support for positive change.
  • Wrote reports for family and caregivers, documenting progress, challenges and therapy milestones.
  • Engaged and interacted with youth members, teaching sustainable habits and coping mechanisms.

Correctional Officer

Texas Department Of Criminal Justice
10.2015 - 02.2017
  • Made rounds at specified intervals and conducted head counts and roll calls.
  • Built solid relationships with staff and residents to keep institution safe and secure.
  • Established positive working relationships and maintained boundaries with resident offenders.
  • Verified facility security by inspecting plumbing, outside areas, locks and cells for potential hazards.
  • Searched building and grounds, living quarters and work areas for contraband.
  • Directed activities of inmate crews working on maintenance, operations, farming and construction projects.
  • Maintained custody and control of 1,384 inmates housed in a medium security unit.
  • Received and inspected mail, property and funds from visitors on behalf of designated inmates.
  • Identified facility openings and designated inmates to housing units.
  • Tracked inmates through head counts, visitor logs and scheduled activities.
  • Conducted routine and emergency head counts.
  • Prepared, processed and maintained forms, reports, logs, records and activity journals.
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers.
  • Led intake and processing of inmates by handling paperwork, searches, interviews and fingerprinting.
  • Escorted inmates to and from cells, court, hospitals and medical appointments.
  • Determined and assigned inmates to appropriate housing.
  • Inspected work sites and crew trucks for contraband, cleanliness and safety.
  • Supervised inmates clearing debris from roadways and drains.

Fast Food Cashier

Bush's Chicken
04.2014 - 08.2014
  • Checked completed orders for accuracy and bagged meals for easy carrying.
  • Operated and sanitized kitchen and food preparation equipment.
  • Maintained clean, sanitized and well-organized food preparation zones.
  • Assisted counter staff in packing ready orders and distributing to customers.
  • Greeted customers per day and communicated effectively to obtain accurate orders.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
  • Prepared cooking supplies, ingredients and workstations during opening and closing procedures to maximize efficiency.

Education

High School Diploma -

Harlandale High School
San Antonio, TX
06.2014

Skills

  • Behavioral observation
  • Emergency Response
  • Patience and Tolerance
  • Physical restraint
  • Customer Service
  • Verbal and written communication
  • Keyboarding skills
  • Appointment Scheduling
  • Document Preparation
  • File Management
  • Schedule Management
  • Payroll Processing

Bilingual

First language was Spanish, can read and write.

Timeline

Detention Officer

SAPD
11.2022 - 05.2024

Supervisor

Burkes Outlet Bealls
12.2021 - 07.2022

Sales Associate

Walmart
06.2020 - 11.2020

Correctional Officer

Geo Group Inc.
12.2018 - 12.2019

Youth Development Specialist

Geo Group Inc.
08.2017 - 12.2018

Correctional Officer

Texas Department Of Criminal Justice
10.2015 - 02.2017

Fast Food Cashier

Bush's Chicken
04.2014 - 08.2014

High School Diploma -

Harlandale High School

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